Customer Ratings & Reviews

So far until now my i-phone 6 plus is still running. The battery is doing it's purpose because it lasts really long even if I binge watching or surfing in the internet.

Job was completed well. Phone has not missed working since update.

service was incredibly long, like 4 hours on two separate days long... I was made to feel extremely uncomfortable during that time the geek squad employee manipulated me to share personal phone contacts because he (Amir) opened the charger I needed to buy but never rang it up and the service lasted like a half hour past close.. when I texted to ask what I owe him for the charger the next day he asked me on a date?! when I didn't reply he said he was joking and that the charger cost would be written off as customer satisfaction for how long the service took.but he later texts me demanding this money from me..? so disgusting and unprofessional, and such a stark difference from the entire rest of the staff. everyone else was honestly fantastic and I feel bad he just makes the whole company look bad

Everything was great. Everything worked out great. Everybody treated me really good. Very pleased with the service there.

Very quick work and got my phone back to its good old self :)

All staff were very friendly and informative. The service was also very well done.

Did a great job replacing my dad’s phone battery. Easy process and super helpful

I have a iPhone SE, I don’t like the bigger phones but will probably be getting an XS soon. But my phone is a couple years old so the battery was pretty much at its end. Took advantage of apples battery deal and since Best Buy is part of their authorized installerit was a no brainer. New one works great and I can make it last two days if need be

I brought an Iphone 6 to replace the battery as the Health indicator had less than 80% (suggested replacement value). Under the Apple authorized deal/repair program, BB did the work without me going to a Genius Bar. It was a simple and easy transaction, took about an hour from start to finish. Be sure to book your appointment online first!

A simple appointment got the job done. Appreciated not having to schedule time to drive down to an Apple location and wait in line for a new battery.

Made an appointment, showed up and dropped off the phone to have the battery replaced under warranty. Within an hour and a half I had my phone back with a new battery that does not die like the previous one. very happy with the service.

Had an appointment ,seemed like the Best Buy guy was trying to talk me out of it because phone said battery heath was good I explained that phone was 3 years old and wanted to get new battery before the discounted Apple promotion was over he was polite told me to come back in 1 hour everything went fine

Service was excellent and I was taken cared in a great timely manner.

about 2 hours to change my battery, was cheaper than expected for apple certified.

They explained exactly what the issue was with my phone and were able to repair it quickly in just a day. You couldn’t even tell that they opened the phone up or anything, it was like it was new. Absolutely would come here again to get a battery replacement or for any phone repair.

I’ll try not make this too lengthy. So, in attempting to fix my original issue other issues arose. I had to go to another location that was about an hour away to have the matter rectified, which I didn’t really mind. The agent set the appointment on my behalf and when I got there I experienced the same great customer service as I did at the original location. However, after fixing my original issue and attempting to rectify the resulting issue, diagnostic tests determined that it would be best for me to get a new phone all together. Geek Squad quickly provided me with the best possible solution and took care of all the details for me. They ordered me a brand new phone from Apple which arrived in a matter of days! I can’t remember all the names but Brandon’s has stuck with me. Brandon, I truly appreciate you and your team’s efforts!:))

BestBuy made a mistake with my contact info which made this process much longer than it needed to be. But once the service was done, it was done competently.

Improvement to power longevity and daily use. Has added at least 3 hours to moderate use. Original battery 2 years old, batt life 6-8 hours

Excellent job, very professional staff and they addressed all of our follow up issues

When my battery drained on my 3 year old iPhone it was either buy a 1000 phone or replace battery. I chose a new battery for $50 which worked great. And my phone is good as new.