Customer Ratings & Reviews

Timely service by knowledgeable staff. Cheaper than Apple for BestBuy members

I had a replacement battery for my iphone. The agent was very helpful and knowledgeable about the product.

[Employee of bestbuy] Got my iphone screen and battery replaced. It had to be sent to a different store to be fixed and was back the same day!

The people helping me were great! Personable and very helpful. Changed my battery, explained everything and got it done.

Only bad thing I would question is after standing in line and then another 15-20 minutes filling out paperwork, the person said let me see if we have the battery for your phone. Knowing that is why I was there, you would have thought that should have been the first thing to check so as to speed up the process for others if there wasn’t one.

iPhone 6s battery was died after three years and needed replacement. The new one works the way it should. Geeksquad did a great job after a couple of appointment glitches but all is good now

I was able to receive the battery replacement under apple warranty for a discounted price. Best Buy's system to schedule at the time was a little difficult. Had to make 2 trips, but they did a good job with the replacement.

The agents diagnosed my issue and replaced my battery quickly.

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!

The repair scheduling hours are until 5pm, you shouldn't offer until 8pm

Had the battery replaced in my iPhone 6S during the Apple Battery Replacement Program which subsidizes the cost. So far so good...no issues with this new battery.

The service was excellent. Quick, but thorough with great communication. Couldn't be happier

I went to my local BestBuy to change the iPhone battery. It turned out that the new battery burned the old phone, as the geek technician told. So they replaced my phone with a new one. It feels much faster than the old one, and the new battery works great.

The gentleman who helped my daughter was beneficial, polite, and knew what he was talking about.

Great service, had to wait a day since the Apple specialist was out, but they tried their best to resolve my battery issue by even trying to offer a replacement refurbished unit. Repair was flawless.

Took my phone in for a battery replacement. Battery is working fine now, good job.

The Geek squad were great. I didn’t have to wait long in line. I told them what I needed and they happily went to work. The service was quick and he was able to answer the few questions I had. Excellent service.

Agents installed new phone battery, explained the process ad time to fix.

It works really great as the software in this iPhone se was making me hate my iPhone I immediately jumped on to get a new battery so far the phone has been great just sucks YouTube drains the battery like crazy they need to make this app less power hungry!

Made a same day appt online and was taken care of right away.