Customer Ratings & Reviews

Took about 4 hours to get completed, the repair was great but the service could have been better

I purchased a replacement battery for an iPhone 7 when Apple was running their discount on replacement batteries. The new battery has my phone running like new.

Went in to replace my iPhone 6S battery. Geek Squad replaced it quickly and without issues. My phone has worked perfectly since I got the replacement 6 months ago.

Replaced cell battery quickly and professionally. Fast service

The process was easy...made an appoint, dropped of my phone and picked later. Extended the life of my iPhone by changing the battery.

The agent replaced my iPhone battery and service my iPhone to make it work like new again. It works great again and I could not be more pleased.

I took advantage of the iPhone battery replacement at BB and it couldn’t be easier. Made the appointment on the Apple website, set a time, and dropped off my phone. Less than 18 hours later it was ready to go. The only nuisance, and why I’m giving it 4 stars, is that you have to make another appointment on the Apple website to pick the phone back up. That came as a surprise and I should of been advised when I dropped it off.

I brought my iPhone 7 Plus to the local Geek Squad with a cracked screen and a diminished battery. The price for the genuine replacement Apple parts is quite reasonable, but the service itself was pricey. However, I had installed an off-brand screen onto my iPhone (cracked it previously a year before) and the tactile feedback never quite felt right. Kept sticking and missing inputs enough to annoy me, so I bit the bullet and paid full price for professional service. When I got it back, it immediately felt like the real thing again. Not cheap, but worth it!

I'm rating my experience with Geek Squad at a 3 star ONLY because after 3 appointments, someone was finally able to complete our IPhone replacement transaction. The first 2 appointments were complete failures as there was a "glitch" in the system and they said they could not submit the paperwork. It took 3 appts, 3 trips, 2 different Best Buys and over a month before a someone figured out a way around the glitch. Not sure I'll use them in the future.

Phone tested, product ordered and battery replaced. Smooth safe service. No added fees.

Seemed to have helped my battery life alittle more. I have iphone 6s+

I made an appointment at Best Buy to have my battery replaced rather than being pressured into purchasing a new phone. Geek Squad does amazing work.

The new battery for my iPhone 6 made it perform like new. Smoother operation and not having to charge it every night. It now lasts up to 3 days without recharging.

Much easier than visiting an Apple store in my case. Friendly staff and fast service.

I was scared to get a replacement battery but it works just as well as the original.

I got this done by appointment. Better battery. Phone lasts longer

We were right in on our scheduled time and the rep replaced the battery with in the allotted time, will def use the services again.

Phone battery wouldn’t last 2 hrs. New one is working great

We have replaced batteries at B.B. and the Apple store. Using B.B. was the same if not a little faster than Apple store and more convienient for us.

great battery replacement. my original battery died like crazy. this one lasted better than any phone battery i have ever had