Customer Ratings & Reviews

Great battery and installed by the pro’s at Best Buy.

Fast and friendly service and got products in same order good job service techs you made it all easy to get fixed

I scheduled a battery replacement for my phone. I showed up, paid, left my phone with them, and was told to return about three hours later. When I returned, they were really cagy and weird and said they needed until the next afternoon for the replacement. I needed the phone for the morning for a work trip, so I asked if I could just have it back and bring it back another time. At that point they admitted that they had stripped the screws trying to get into the phone. I was frustrated and tried to talk with them about options, but they essentially told me to kick rocks. The manager was rude and dismissive and the whole experience was really disappointing. I ended up contacting Apple while sitting in the parking lot outside. This was an older iPhone and any warranties or coverage had long expired, so I didn't expect much, but I wanted them to know that their "certified" techs sucked. Long story short, I ended up with a brand new iPhone 16 for free from Apple. I didn't push or demand or anything. Like I said, my goal was for Apple to know how terrible Best Buy was. Apple ended up going way above and beyond in their customer care. Literally the polar opposite of Best Buy. I would absolutely not go here (Harrisonburg, VA Best Buy) for apple service.

My phone works better now and doesn’t die quickly like it used to

I got my iphone battery replacement done at best buy . They did their job right in time manner. since they installed new battery its work fine.

Quick, effificent, little down time away from my phone.

The technician replace our batteries in a couple hours and perfect work. If it was done by Apple store would have to wait for weeks.

The agents replaced my iphone 6S battery with ease. It extended the life of the phone and stayed charged.

A bit pricey but worth it. I received a follow up call after they fixed it. It only took a day. That was nice.

New battery lasted much better than the old one. It is a shame that they slow down with time forcing you to either replace the battery or purchase a new phone.

My agent was great. The problem was my order got cancelled. I tried to call & you can’t get a person in the store so I had to make an appointment & had to wait when I got there & was told my order somehow had been cancelled. I had already payed, Agent had to make new order & I had to leave my phone for a couple of hours. Took 12 days altogether, was originally old it would be 2-3 days.

The customer service team was very professional and friendly

Easy to have my iPhone 6 fixed and only took about an hour.

Very Quick and affordable service. Friendly staffs

Fast service very knowledgeable. Geek squad repaired wife’s phone quick

I dropped my phone in the morning and was able to get them after a few hours. Fast and reliable service. Staff was awesome!

I never knew you could just purchase a iPhone battery and your phone will work just like when you first purchased it. "Do it!" -Shia Labeouf

My phone now works fine and I am very satisfied with this battery.

This battery is High quality! Definitely a life saver for preserving my phone’s battery

I was having to charge my iPhone twice a day but after the Geek Squad replaced my battery I love my phone again