Customer Ratings & Reviews

The Geek Squad did such a good job replacing my battery. I made an appointment and they were right on time!

GENUINE APPLE PRODUCT IS EXCELLENT. THE PRICE WAS LESS THAN EXPECTED.

Registered online for a battery replacement and screen replacement. When we got there at our appointed time, we still had to wait in line like the time didn't matter. And they didn't even know why we were there, so the tech had to check to see if they had the right battery and screen for an iPhone 6S Plus, all of which had been specified in the scheduling. Fortunately, they had both in stock. It was 45 minutes before close (6pm early close due to Coronavirus), so he didn't think he could get it done before they closed. So, we left, planning to come back the next day when they opened. At 3 minutes till 6p, we got a text message that phone was ready to pick up. We came at opening the next day and picked up the phone. There were no problems with the replacements, and no data had been lost. All in all the service we received was good, but the scheduling process definitely needs a lot of work.

My iphone 6 was freezing and was totally sluggish and after replacing the battery it was like I had a new phone. Thank you Geek Squad!!!

Needed a battery replaced for my mom's phone - the service was quick, efficient and now her battery is lasting all day long again!

I needed a new battery replacement for my older iPhone 6. Upon inspection, they weren't able to replace the battery due to Apple's physical battery security mechanism breaking, so GeekSquad had to send out for a replacement phone (for just the price of the battery replacement!). It arrived within a couple days, faster than the expected 3-4 days. Worked as intended. It even comes with a renewed 12 month AppleCare+ warranty to boot! Very satisfied with how everything turned out.

Geek Squad was very helpful and had two batteries available! fast and friendly service now I don't have to charge my phone every 3 hours.

I had an iPhone battery replaced by Geek Squad. They did great service. I made an appointment and was completed in under an hour

The agents changed my iPhone battery because wouldn’t last and it was paid by Apple . They did a good job

Works like wonders! Best decision... the agent was great! Got a new battery replacement for $30 and my phone works great!

Geek squad is the best. Battery changed in less than 90 min.

Very poor customer service! There was only ONE associate at the service area to help multiple people. I had made an appointment, but waited nearly 1/2 hour to even be acknowledged and, even after that the associate was trying to guide another employee (obviously a new trainee) while helping me! Ridiculous! Then when I came back to pick up my phone, I was told that they had stripped one of the small screws on the phone and were not able to open the phone. I was told I needed to take the phone to a repair facility, have the stripped screw removed, and come back!!!! (I should add that we were experiencing a severe thunderstorm at this time)! However, I DID as instructed, returned with the phone and was told that I could pick up the phone the following day at about 5:30 pm! And I’m now being asked for a review???? Well you have it!!!

Apple set up the replacement with Best Buy and went perfect. Now my iPhone battery last a lot longer. Best Buy did a good job.

Battery replacement successful in a short period of time.

iPhone users received free batteries for their phones. Geek squad made it quick and painless.

Setup an appointment and then came in for the appointment and only took about an hour. Not too bad.

iPhone 6 battery went out and the geek squad was able to repair it causing it to work like new. No problems whatsoever.

Hooked me up with a new screen and battery and now my iPhone 6s is working good as new! Thanks Geeks!!

Great service by Geek Squad! Had new battery in my phone in no time. Like new but with everything in tact!!

Went to the Geek squad with a reservation made via Apple and the work was done as promised within the time allowed.