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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 835 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers consistently note the positive battery performance and the speed of service provided. The replacement process is also considered simple and easy to complete. However, some customers have expressed concerns regarding the product's durability and heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 835 reviews
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Quick

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why I waited but the battery replacement was quick and painless. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iPhone SE battery replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my reservation same day. Service was done quickly and operates correctly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can't use reward certificates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't allowed to use my Best Buy reward certificate

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Very Easy and Quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience to get my battery replaced from here! It’s working flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Geek squad fixed our computer quickly,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to diagnose and fix our computer in a timely fashion.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek squad tech great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Estimated about 30 minute wait. Only took 15 minutes. New battery works as good as new.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iPhone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was able to do the battery replacement for my iPhone under the recall. Fast and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Iphone 5 replacement battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the replacement battery that I had bought. Phone functions like new.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone off and was told it would be ready by 4. I returned at 4 only to find the representative busy with a customer. After about 10 minutes waiting I approached her about my pickup and she responded with a rather curt answer that I should wait until she was done. I could hear people talking in the shop but nobody came out. I then approached the manager on duty and she went into the shop and came out with a tech who informed me that they could not complete the repair because they were not able to remove the security screws. As far as I’m concerned this experience is a complete failure of customer service. The only saving grace is that the manager was very courteous and apologetic. I guess I’ll have to take it to the Apple Store since your techs are not up to the simple task of removing screws.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Like brand new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got my battery replaced my iPhone’s battery life becamse significantly better.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    quick work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the work was done fast since i made the appt didnt have to wait long

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Very fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job changing out my iPhone battery! Fast courteous service....

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast service and reasonable price. Great alternative rather than buying a whole new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced the battery under the apple battery replacement warranty

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery replacement at Best Buy luv it no long lines and super service

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was well worth replacing my battery and it was done quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Big help and affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got us more life out of this old phone and it wasn’t too bad &

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my phone battery quickly and efficiently. Phone runs just like new

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Phone is like new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Determined to make my phone last. Best $29 I spent. Geek squad was great and fast!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Replacement Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new replacement battery worked great on my IPhone 6S.

    I would recommend this to a friend