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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 836 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's excellent battery performance, with many praising its effectiveness. They also appreciate the efficient service speed and the simple replacement process. However, some customers have expressed concerns regarding the product's durability, with some experiencing issues that rendered the device unusable. Additionally, there are reports of the unit experiencing significant heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 836 reviews
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery replacement for my iPhone. Same price from Apple with less wait time

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    New battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy provided excellent service and was able to put in a new battery very quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 iPhone batteries replaced quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both mine and my husband's batteries on our iPhone 6 needed replacement. We had 2 separate appt. schedule but the lady agent didn't have an issue taking us both when we showed up. She patiently explained what needed to be done so we knew what to expect. She was thorough and methodical. We got our phones all fixed, cleaned and ready as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great new battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service at Best Buy was amazing. The battery is working great on my iPhone 6S.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy check in, fast and smooth service, great experience overall

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery wasnt charging and got it replced. No issues since.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to have the battery replaced working awesome now

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Good customer service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were polite and did a great job with the battery replacement

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad replaced the defective battery very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad quickly replaced my iPhone battery and was decently priced

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The Geek Squad agent was super helpful with the battery replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Battery now works better.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone battery definitely stays charged longer. Glad I replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy in Mountain View did a great job on replacing my phone's battery!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low price to change the battery. My phone can now work for two more years.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad replaced my battery exactly as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Great job and quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a fast job with having the original battery for my iphone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone batteries - not honest when ordered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone agent was very polite, but ordered the wrong batteries for our phones. As I was never contacted about their arrival nor given an appointment for their installation, I went in person & I waited 30 min. to find out they couldn't help. Then told I needed an Apple store appt. to do the job properly. NOT happy. However, money was quickly refunded.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Cheap replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $29 for a iPhone battery is a incredible deal! Reccomend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Installed new battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone holds power longer and computer appears more responsive

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, and terrific replacement for my iPhone 7 Plus battery.

    I would recommend this to a friend