Customer Ratings & Reviews

Lot cheaper than apple and very quick! Now I know what to do!

Phone was acting up and this battery replacement fixed that issue. Dropped off the phone and they changed the battery and made sure it was working fine in less than an hour.

I was very well taken care of by the Geek Squad. I appreciated the associate explaining to me what he was doing & I didn't have to wait long. Very professional!

it is nice to be able to go to best buy and have them to work on apple products as good as they are.

I arrived early for my 4:40 pm appointment, but wasn't helped until almost 5pm. At that time a diagnostic was run on my iPhone to verify that a new battery was needed. I paid for the battery replacement and was advised it would be ready in (1) hour - approx. 6pm. I returned to pickup my iPhone @ 6pm and was advised that it still wasn't ready. After sitting there for an hour receiving occasional updates on additional issues discovered I finally received my repaired iPhone after 7pm. Upon returning home I was able to view emails that Best Buy had sent on my Repair Status, the 1st which stated @ 4:56pm my repair will be assigned to an Agent soon, then @ 6:59pm my device had been assigned to an Agent. At 7pm the device was ready for pickup. This information was very disconcerting since it appears that I had left for an hour and upon returning I sat there for an additional hour with nothing being done to my iPhone. This was the worst experience that I have ever had at Best Buy for service and I certainly wouldn't return or recommend them to anyone else.

The agent who helped me was great and worked very quickly to replace my iPhone battery. Will most certainly return to the West Hartford BestBuy if I need other services.

The agent changed my iPhone battery and fixed the crack thanks you so much

I brought my cracked iPhone screen into Best Buy in the morning and by the afternoon they had it finished with the screen protector installed. It looked amazing!

Had a great experience with the GeekSquad changing out the battery in my IPhone. Would highly recommend their services.

Great place to get a battery done service and quality for all your needs I do recommend the Best Buy team for helping do repairs to iPhone!

Best Buy service was pretty good, no issues. We arrived at store 1 hour ahead of our appointment, store service people was helpful, moved up our schedule. Less waiting time.

Done quickly and worked great there after. I highly recommend getting it done with the geek squad.

Quick and easy and no problems. They could maybe watch their language, but they were nice.

Much easier than visiting an Apple store in my case. Friendly staff and fast service.

As typical my iPhone battery wasn't holding a charge at all. Geek Squad did battery replacement. Very helpful and quick service.

The geek squad service was great. The battery maybe not so much. Didn’t last more than a year.

It was a fail... I ended up having to buy a new phone which was a cost i was not ready for.... And no authorized apple dealer would touch it after that. So yeah... won’t go back there for service again. At least not for Apple service.

They were great! They were efficient and courteous. Much shorter wait than with Apple Store!

The agent who worked with me didn’t need me to explain a lot. He really knew what needed to be done and did it fast and efficiently.

Quick install of a new front screen for my iPhone XS Max. It took longer to register the phone and do the paperwork that it was to fix it.