Customer Ratings & Reviews

I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

The battery in my 5-year-old iPhone SE 2 had dropped to 79% of original capacity, and having to be charged up constantly just to get through a couple phone calls. I had the Geek Squad successfully replace the battery. The problem was, a few hours after I picked up the phone, the rear camera quit working and the front camera malfunctioned. I am no longer able to use this for mobile deposit banking. I made several phone calls about this only to be told no, as I had not purchased the phone there. Disappointing.

Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

Quick efficient service. All my Teck stuff I trust best buy

Great job works like it should. Fast work. Job well done. Geek

Prompt and seamless response when dropped off phone for battery replacement. Unfortunately, phone continues to have issues. Therefore, returning to understand why.

Geek Squad representative was friendly and explained process thoroughly. Repair was done quickly and within the stated time frame.

My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

The staff was clear in communicating with me the time, and delivered product within the 3 hours as promised.

Battery replacement was quicker than expected and did improve my phone’s performance. Unfortunately during the process, I had to get another screen protector due to my old one being damaged during the replacement.

Everyone was friendly, helpful, and efficient. It was a great experience.

The Geek Squad reps did a great job on my battery replacement. Good as new!

Replaced batteries. Took a long time to complete the repair.

Excellent service. Very professional and they fix my iPhone quickly

fast friendly service. Young lady that helped me was very nice. had battery replaced in less than 3 hours. Great job!

The agent change the phone battery in 1 hour time.. and all is well. Everything works perfectly good right now and I feel like I am having a new iPhone

it took two hours to replaced the battry on my phone. Very friendly and professional

Were very accommodative. Had issues with the display when replacing the battery and they replaced the screen on them. GREAT customer service

I have nothing but songs of praise to sing for the Best Buy Geek Squad. Jacob was a saving grace, so patient, and actually got my phone fixed lightening quick so that I would have it before I went on a 3 week vacation. They went above and beyond and gave me a lot of confidence that my money was being well spent!

The agent installed the battery for my IPhone 12 Pro Max quickly. Excellent customer service.