Customer Ratings & Reviews

When I wanted to replace the battery in my iPhone 6 Plus, I didn't want to have to travel an hour to the nearest Apple Store, when there was an authorized Apple service center in Best Buy about 10 or 15 minutes from me. So I made an appointment with them, went in at the appointed time, and in less than 1/2 hour walked out with my phone with a new battery installed. Great!

The Geek Squad staff was very helpful and resolved the issue with my phone. Exceptional service!

The replacement process was simple and easy to complete. I dropped my phone off and within an hour it was finished. thanks Best Buy!

Replacing the battery is a bargain that made my phone "like new".

This repair took a short time to complete and the service person was very efficient!!

The agent that repaired my battery was super nice and helpful. Seriously, appreciate the professionalism and speedy job. Thanks again.

The agent did a very good job and did it i. Kess time than expected

Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

Great job...Service was terrific. Keep up the fine work

Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

Had agood experiance but wait at store was little longer than expected

It’s like I have a brand new iPhone. No issues or complications with the battery change. No loss of data.

Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

I was on a tight deadline but GeekSquad was able to replace my batteries ASAP. It just took them a day.

I brought my iphone in for inconsistent charging issues and was informed a new battery was the diagnosed issue. 2 things were not okay: 1) I left it to have battery replaced, I did not here from GS so I cld from my husband’s phone & they said they were trying to reach me using my phone number! (phone I left with them!). I told him I even left a different number when I called the squad and email address for contact but it was not used. 2) So When I went to check on the status of my phone, they then told me that the screen would not turn on so they would have to send it off to get looked at at the Apple store in either Houston or Oklahoma. They said it would take some time to get the paperwork together and I would be contacted to come in and sign documents to give authorization to send the phone off for repair. after four hours I did not hear from them so I called the geek squad and they said paperwork was not ready. it was then I decided to go back to the store pick up my phone and take it directly to the Apple store in San Antonio. I ended up paying $49 for a new battery put in by Geek Squad to my old phone but the entire phone had to be replaced by Apple store because they could not repair it. I don’t know what went wrong that the screen was not working after I took it in when it was working before and the only problem it had was that the charger was not charging very well but I had already purchased a new charger for my phone and just wanted to make sure that everything was working well that’s why I took it in the first place.

Good replacement which has helped my battery life and the overall experience of this older phone. I was disappointed that they did not have parts in stock.

The service and hospitality was excellent and I would recommend it to everyone.

I've been a 20+ year Apple user, and under almost all circumstances would go to the Apple Store for service. Today I tried to get an appointment for an iPhone battery replacement, and when I went to the Apple Store online, I couldn't get an appointment until Friday! So, seeing that they also list Best Buy as a service center, I went to the Best Buy website, and got an appointment in one hour...certainly a lot better than Friday! I was a little skeptical, as I always associate the Geek Squad with being a "PC" team, but I arrived at the time of my appointment, dealt with Mike (Agent Nelson), and he took care of the battery replacement in less than an hour, which was his estimate of how long it would take. He was professional, friendly, and efficient in handling the case. And, the phone was returned to me in exactly the same, clean condition, as it was when I left it with them. I couldn't recommend both Mike, and the Geek Squad, any more highly, and would definitely return if I needed some sort of service again. I was very happily surprised. Thank you Mike!

New phone battery was installed. Customer service was excellent.

Good batter replacement. Fixed up iPhone 8 battery in a timely manner. Had to go to the Best Buy repair store, but they did a great job.