Customer Ratings & Reviews

The staff was clear in communicating with me the time, and delivered product within the 3 hours as promised.

Great battery replacement. The geek squad is as professional as Apple themselves, they did the battery replacement with ease. Happy with my 100% battery health!

The battery was changed quickly and has worked well. I’m very satisfied.

Replaced batteries. Took a long time to complete the repair.

fast friendly service. Young lady that helped me was very nice. had battery replaced in less than 3 hours. Great job!

I needed to get an iPhone 8 battery replacement but I had heard scary stories that it would cost a lot of money and that the Apple Store was the only one qualified for this type of work. By chance, I was at the Best Buy store and realized that the Geek Squad was contracted by Apple to work on iPhones. I had them do it, and for a great price.

Geek Squad was very thorough and explained the process and how long it would take. Great service. Genuine Apple battery life drains slower than the knockoff batteries for the iPhone Xr l.

I was seriously upset my battery on my iPhone suddenly stopped holding a charge and had little hope the Geek Squad could help. Was I wrong! The employee was available at my appointment time, explained exactly what he was going to do and how long it would take and then did it. In under the time promised and the best surprise? It was amazingly inexpensive. I wouldn’t hesitate to use them again.

Were very accommodative. Had issues with the display when replacing the battery and they replaced the screen on them. GREAT customer service

This battery replacement worked wonders for my cell phone. I thought I may need to purchase an entire new phone but this battery took care of the problem. So relieved.

Everyone was friendly, helpful, and efficient. It was a great experience.

Had my I Phone 6s Battery replaced by Best Buy Mid Rivers. Apple said they are a 3rd party authorized repair facility. I called Best Buy and received a same day appointment. Phone took about 1 hour to replace battery. Cost was $31 including tax. Great service, Friendly and very Knowledgeable. I dealt with a Agent Hill from the Geek Squad. He was by far the best customer service person I have dealt with for a LONG time

The Geek Squad reps did a great job on my battery replacement. Good as new!

Had my battery in my iPhone 6 replaced before the end of 2018 because the price of $29 instead of $79. Best Buy is now certified to work on Apple product so no need to drive to the Apple store. The battery replacement was quick and professional. It took about an hour to replace. I am glad I was able to get this done as the phone was running a bit slow. Plus I got it i. Before the price change.

The Geek squad was great. Tested the battery quickly. They determined I needed a new one. They explained everything in a language I could understand. They did the work in timely fashion. Definitely get your iPhone checked for an infected battery and definitely have the Geek Squad do it.

Overall the Geek squad did a great job. The one issue was it took me a week to get that phone. Setting up an appointment was easy but then I had to wait an extra 2 days before I could pick up the phone. Because of scheduling issues. It would be great if they could fix that.

Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

Excellent service. Very professional and they fix my iPhone quickly

Geek Squad fit me in when the Apple Store would not respond, and didn’t have time. Dropped off my phone, and returned within an hour and my phone was back to running performant while lasting several days. Highly recommended.

it took two hours to replaced the battry on my phone. Very friendly and professional