Customer Ratings & Reviews

Battery was bad they installed new one and it was good to go. The employees were professional and good at their job. If you need a replacement they are the ones to do it.

The geek tech broke the screen of my iPhone but they said it broke! Even though they didn’t charge for the screen replacement, but they’re not honest!

The replacement was fast. Everyone was great and knowledgeable about what to expect. After they were done the phone worked like new and I did not experience any issues.

The Geek Squad members I interacted with in store at Best Buy, Jackson, TN were GREAT. Best Buy Customer Service Rep (BENJAMIN...not in store) was rude and unprofessional. There was a three week delay in repair.

I took my iphone to the best buy geek squad because my battery was going bad and the technician replace it on the spot in a reasonable amount of time. Best customer service

I got the very best customer service in my Iphone battery replacement and it was ready in two hours. I also love the new appointment scheduling but it needs to be advertised much more on your website.

I had to get a new battery for my iPhone installed, so Best Buy was the closest store that could do it. It was an easy process-I made my appointment online and went to the store. The only thing I wish I had known was that even though I had an appointment that didn’t mean my battery would be replaced right then, I had to leave my phone and return 2-3 hours later. It would have also been helpful to know that I needed another phone with me so they could contact me when complete, the location I visited was not close to my house so I had to stay in the area.

The technician did a great job and changed the battery fast.

Great Geek Squad service! They checked my iPhone battery and found it was deficient; I left it at Best Buy and a couple of hours later it was ready. Good job.

I have bought about a dozen iPhone battery replacements from Best Buy and the experience depends on the staff. Some staff treat you like a child as if I don’t know the implications of changing the battery. Other staff are efficient and as well trained as Apple staff. You get genuine parts and the schedule is more open than Apple.

Dropped off my phone in the morning and was ready to be picked up in the afternoon. Battery lasts longer now. Saved me some money since I don’t have to buy a new phone. Thanks Geek Squad!

This is an excellent purchase! If your phone is draining rapidly then you need this in your life! Geek Squad hooked it up

I had my iPhone battery replaced at bestbuy. They were very fast and efficient to perform this work. Highly recommended.

While I do appreciaate that the Geek Squad took responsability for the damage to the screen, it has been 2 weeks and neither Best Buy nor Apple can tell me how long I have to wait on a new screen. Apple doesn't even show that a part is on order. I have made multiple trips and calls without finding anyone who can actually help. I think I'd been better off in the mall.

If you are from from any Apple store then don’t hesitate to get a service from this company, they are great! they work fast and attentive with their client’s concern.

Scheduled appointment to fix broken screen. Got there and asked for battery replacement for iphone6s plus. They have it in stock and did it for me fairly quickly. Great customer focus service.

Turned in my Apple mobile phone about a month ago at the Geek squad department, 3 hours and a few questions later got my device back with a brand new battery. So far it's working fine.

I did not know Best Buy was contracted with Apple to replace iphone batteries but this was the best decision. Now I don't have to go all the way to Arden Fair to get it done at Apple.

Great customer service. Very fast changing screen and battery. Perfect job.

The battery replacement on my Iphone went flawless. It brought back my phone to life as it now lasts through the day!! Highly recommend the services!!