Customer Ratings & Reviews

Best Buy’s Geek Squad service to replace my iPhone battery was excellent.

Getting this battery warranty claim was PerFECT for me and has given my older phone a new life and that makes me happy that I don't have to purchase a new one for a while!

Very poor customer service! There was only ONE associate at the service area to help multiple people. I had made an appointment, but waited nearly 1/2 hour to even be acknowledged and, even after that the associate was trying to guide another employee (obviously a new trainee) while helping me! Ridiculous! Then when I came back to pick up my phone, I was told that they had stripped one of the small screws on the phone and were not able to open the phone. I was told I needed to take the phone to a repair facility, have the stripped screw removed, and come back!!!! (I should add that we were experiencing a severe thunderstorm at this time)! However, I DID as instructed, returned with the phone and was told that I could pick up the phone the following day at about 5:30 pm! And I’m now being asked for a review???? Well you have it!!!

Dropped off my iPhone 7 for battery And screen replacement. Done quickly and conveniently, very reasonable cost. Less than 1/2 the price of a new iPhone 8.

Had a broken screen so I decided to get the battery replaced at the same time. Same day service. Run time went from only a few hours to only using 20% all day,

We bought a Samsung refrigerator and we have had such great luck with them in the past we generally don't buy an extended warranty. We bought the Geek Squad Protection Plan because Samsung does not have an authorized repair vendor in our city. Best Buy would provide service only if we bought the protection plan. It is a good comprehensive plan at a reasonable price so we bought it just so we are not left in a lurch if we need repairs.

The customer service team was very professional and friendly

Knew the problem, ordered the part, and repaired the IPhone in less than one hour.

The new battery was installed quickly, and the phone has been running great with long battery life. Very happy I was able to get this done.

Did an excellent job on replacing my phone battery. Didn't see any evidence of a goof up and it came back exactly as is and a better battery life.

Replaced cell battery quickly and professionally. Fast service

So worth the money to have a battery that lasts again! New phones are so expensive and the battery dying was the only problem with this one.

I purchased a replacement battery for an iPhone 7 when Apple was running their discount on replacement batteries. The new battery has my phone running like new.

Went in to replace my iPhone 6S battery. Geek Squad replaced it quickly and without issues. My phone has worked perfectly since I got the replacement 6 months ago.

60 days after battery replacement, the new battery can't hold a charge and I'm told by verizon its all a scam. The technology is designed to fail because that's how you sell more phones. The battery is a 3rd party knock off....what a disappointment! There goes $100. Maybe it time for a google or samsung?

The process was easy...made an appoint, dropped of my phone and picked later. Extended the life of my iPhone by changing the battery.

Took about 4 hours to get completed, the repair was great but the service could have been better

The agent replaced my iPhone battery and service my iPhone to make it work like new again. It works great again and I could not be more pleased.

Phone tested, product ordered and battery replaced. Smooth safe service. No added fees.

I brought my iPhone 7 Plus to the local Geek Squad with a cracked screen and a diminished battery. The price for the genuine replacement Apple parts is quite reasonable, but the service itself was pricey. However, I had installed an off-brand screen onto my iPhone (cracked it previously a year before) and the tactile feedback never quite felt right. Kept sticking and missing inputs enough to annoy me, so I bit the bullet and paid full price for professional service. When I got it back, it immediately felt like the real thing again. Not cheap, but worth it!