Customer Ratings & Reviews

Look, i’m glad it was possible to fet service and I am thankful for that, but the battery replacement I recieved did end up scratching the bezel of my device and it took forever to check in due to the Apple repair system and archaic Best Buy one didn’t want to talk.

I have an iPhone 6s and after awhile the battery does not stay charged for long. You almost have to buy a new battery if you want to keep a charge for longer than 1 hour. Get you one!

The agents fixed my phone screen in a timely manner and were very helpful!!

best buy did a great and fast job replacing the battery on my iphone 6 - 2 years later however i question whether replacing the battery actually helped the battery life

It is very pleasant experience. I check in for my iphone repair at 7pm and i got back my phone at 8:30pm. It is very fast and professional service. Highly recommended. And the price is the same as apple store.

Love the ease and the fact that the Geek Squad was so accommodating with the time frame that I needed my phone fine by. Love the quick service and friendly service from the Geek Squad team.

I had the batteries replaced in two iPhones. Not only is Best Buy Apple authorized, but they we fast, courteous, and very professional. I'm not sure why anyone would deal with Apple for such service.

This was the worst experience I’ve ever had at Best Buy. It took them 4 1/2 hours to replace my battery and they broke the home button on my phone. They jerked me around for a week and would not make it right.

The customer service at the bestbuy store was great. It took an hour for them to replace the battery. No problem whatsoever.

The perso or the worker helped with everything that i need

Great fix! My phone still works great to this day. The customer service was the best!

Seems to work ok but the charge runs out faster than the old one.

Such an easy process and the price isn’t that bad either.

My I-phone needed new battery. I was told it had a problem with moisture: causing me to buy a reconditioned Apple I-Phone for much more money.I think all my phone needed was a new battery. They have not refunded my money for the battery. I am still patiently waiting.

i went to replace battery thanks to Apple dirty work on killing older models i qualify for a free battery replacement and Geek Squad did a good job of changing it.

Extremely easy to deal with both Apple and the Geek Squad.

Never called to tell me my battery was in. I live 40 minutes from the store and just happen to drive down there and inquired about when my battery would be in and was told it was there. I attempted to call but sat on hold two times for 30 minutes and no one answered.

I purchased an iPhone battery replacement. Geek Squad installed it quickly and efficiently. I was told that my screen protector might crack, but it was fine after the install. They did a great job!

If you are from from any Apple store then don’t hesitate to get a service from this company, they are great! they work fast and attentive with their client’s concern.

it is nice to be able to go to best buy and have them to work on apple products as good as they are.