Customer Ratings & Reviews

Needed a new battery for my old iPhone 6 and there was no apple store close by so Best Buy was gonna be it. They finished replacing the battery in about 30 minutes but told me 60 minutes just in case. Either way, it worked out for me. iPhone worked much better with new battery.

Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

Thank you Best Buy for replacing my iPhone 6 battery through the Apple Battery replacement program. It was quick and simple and much easier and convenient than making an appointment and going to the the Apple store.

Was having trouble with my phone, and wasn’t in the position to by a new one. Geek squad took the time to walk me through possible outcomes starting with best to worst after they evaluated the issues, during a very busy day-Black Friday. Diagnostics showed able to keep my phone going with a battery replacement. Phone lasted until I could upgrade.

The agent that repaired my battery was super nice and helpful. Seriously, appreciate the professionalism and speedy job. Thanks again.

The agent installed the battery for my IPhone 12 Pro Max quickly. Excellent customer service.

The Geek Squad staff was very helpful and resolved the issue with my phone. Exceptional service!

My iPhone needed a battery change. Made appointment online and dropped off my phone. Came back at the appointed time and phone was ready. Battery works great and my phone suffered no ill effects. No scratches or blemishes. Great job and superb price point. Highly recommend.

Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

My iphone battery would not keep a charge for quite some time! The geek squad replaced it and now I don't have that problem any more! I am so glad I didn't have to replace my iphone! The geek squad is so friendly and always know how to solve any problem you have!

Had agood experiance but wait at store was little longer than expected

This repair took a short time to complete and the service person was very efficient!!

The iPhone battery replacement went smoothly an Apple associate scheduled the appointment for me. Total time was 1 hour start to finish

Replacing the battery is a bargain that made my phone "like new".

So far until now my i-phone 6 plus is still running. The battery is doing it's purpose because it lasts really long even if I binge watching or surfing in the internet.

Very quick work and got my phone back to its good old self :)

service was incredibly long, like 4 hours on two separate days long... I was made to feel extremely uncomfortable during that time the geek squad employee manipulated me to share personal phone contacts because he (Amir) opened the charger I needed to buy but never rang it up and the service lasted like a half hour past close.. when I texted to ask what I owe him for the charger the next day he asked me on a date?! when I didn't reply he said he was joking and that the charger cost would be written off as customer satisfaction for how long the service took.but he later texts me demanding this money from me..? so disgusting and unprofessional, and such a stark difference from the entire rest of the staff. everyone else was honestly fantastic and I feel bad he just makes the whole company look bad

It’s like I have a brand new iPhone. No issues or complications with the battery change. No loss of data.

The agent did a very good job and did it i. Kess time than expected

I was on a tight deadline but GeekSquad was able to replace my batteries ASAP. It just took them a day.