Customer Ratings & Reviews

BestBuy made a mistake with my contact info which made this process much longer than it needed to be. But once the service was done, it was done competently.

The Geek Squad team removed my bad iPhone battery successfully and installed the new one while I waited, keeping me up to date through the whole process.

Service was prompt, clearly explained, and fairly priced. If you need an Iphone battery replaced, this is the place to go!

The battery was changed quickly and has worked well. I’m very satisfied.

about 2 hours to change my battery, was cheaper than expected for apple certified.

after getting the run around at the apple store, came to BB to get replacement for my wife's phone. new battery works fine . made an appt online and checkin was prompt. only complaint is that they said the y would call when it was finished and they never did. probably wasted an extra hour at the mall waiting for them until i finally called in myself...

I brought a cell to replaced the battery, these steps took time and protocol. Come in make appointment Come back in wait turn Be seen by friendly courteous inclusive tech, When I came I was acknowledged by eye contact and verbally. The problem is not the employee. Your rigid internal protocols created a high-friction experience that wasted my time, “ oh sorry we can not fix this due to a crack on phone

Great battery replacement. The geek squad is as professional as Apple themselves, they did the battery replacement with ease. Happy with my 100% battery health!

Geek Squad was very thorough and explained the process and how long it would take. Great service. Genuine Apple battery life drains slower than the knockoff batteries for the iPhone Xr l.

This battery replacement worked wonders for my cell phone. I thought I may need to purchase an entire new phone but this battery took care of the problem. So relieved.

Excellent job, very professional staff and they addressed all of our follow up issues

I arrived about 10 minutes early for my appointment. 3 hours later they finished changing my IPhone 13 battery. Not recommended.

iPhone battery ordered and I was told I will be getting a call when the battery arrives

Professional, knowledgeable, respectful. A great department. Gave my aging iPhone 11 new life. Very pleased

Had my I Phone 6s Battery replaced by Best Buy Mid Rivers. Apple said they are a 3rd party authorized repair facility. I called Best Buy and received a same day appointment. Phone took about 1 hour to replace battery. Cost was $31 including tax. Great service, Friendly and very Knowledgeable. I dealt with a Agent Hill from the Geek Squad. He was by far the best customer service person I have dealt with for a LONG time

Overall the Geek squad did a great job. The one issue was it took me a week to get that phone. Setting up an appointment was easy but then I had to wait an extra 2 days before I could pick up the phone. Because of scheduling issues. It would be great if they could fix that.

The Geek squad was great. Tested the battery quickly. They determined I needed a new one. They explained everything in a language I could understand. They did the work in timely fashion. Definitely get your iPhone checked for an infected battery and definitely have the Geek Squad do it.

Had my battery in my iPhone 6 replaced before the end of 2018 because the price of $29 instead of $79. Best Buy is now certified to work on Apple product so no need to drive to the Apple store. The battery replacement was quick and professional. It took about an hour to replace. I am glad I was able to get this done as the phone was running a bit slow. Plus I got it i. Before the price change.

Geek Squad fit me in when the Apple Store would not respond, and didn’t have time. Dropped off my phone, and returned within an hour and my phone was back to running performant while lasting several days. Highly recommended.

Excellent service delivered on time promised by staff