Customer Ratings & Reviews

Will never visit that location again! I guess lots of guest have bad experience at that location after reading reviews online! If I will only return to Best Buy if I have to However will never use my Best Buy card again rude!!!!! Geek squad blamed Apple for everything it was actually Best Buy and I am writing Apple to let them know

Dropped off phone 5:00 pm 3/18. Was told would call when done. (This eve or next morning) At 1:30 today still getting message it will be assigned to an agent for repair. Now on hold waiting to talk to a person. On hold 29 min. Finally drove to store.

Had my battery replaced because phone would die in less than a day. Not much improvement with new battery.

We had Best buy replace iphone 6s batteries on 3 of our phones. They didn't even last a year

Nine months after installation, this battery will not hold a charge for long.

I changed the battery in april,, I'm seeing battery issues now. charging is not even lasting more than 4 hours. disappointed.

They messed up my phone it kept shorting out and I had to get a new phone after two repairs

Very disappointed in the replacement, didn't seem to do any better than the old battery.

I have tried everything to make my battery last and this slightly changed, but from fully charged when I wake up and by noon I am at 50%. I would not recommend it.

Replaced battery 1/10/18, failed 8/15/18, had to purchase another battery

I dropped my iphone 6s off for repair and now Geek Squad not answering my request for status

Had a great experience getting a new battery for my iPhone XS. Phone runs like it's brand new and I can't even tell a new battery was put in it. Definitely worth the $73 (w/ tax) instead of buying a whole new phone. Riley (at the Florence, Ky store) and their whole Geek Squad took great care of me and even worked long after the store closed to make sure the phone got back to me that evening. The only reason it took longer than the quoted hour is because my phone needed to be updated, so the delay was 100% my fault. They were excellent start to finish. Much less hectic than getting it done at the Apple Store.

Service Rep was very professional. Setup took about 20 minutes or so, and then representative instructed me to come back to store when phone was ready. Repair took about an hour and a half, and pickup was relatively simple. Phone is now at 100% battery life, from the previous 51%. Simple and effecient service.

Made my old cellphone run like new. Needed an emergency fix of cell phone. Best Buy staff helped me get a new battery in as little time as an afternoon.

Overall it is good. Simple new battery replacement for iPhone 6. I hope nothing bad happens with the battery or screen does not become loose here? Let's see what happens.

Top notch service. 1 day turnaround and I get a new life for my iphone 6s. I really wish phones still had removable batteries so this wouldn't be necessary but since you have to, Geek Squad will get it done!

Please don’t waste your time. I set up an appointment to get my battery replaced and was actually looking forward to having my battery life back. Unfortunately that dream quickly came to an end as I felt disappointed and frustrated after my appointment. It started off slow as I had to wait in line 20-30 minutes after my appointment time was for. I understand that things take time to be done right but the customer should feel like the staff is sorry for the long wait time. After waiting in line I was finally helped by a man who seemed like I was a massive bother to him. He took my phone and told me that he will need to check In the back to see if they had a battery for my regular iPhone 12. He came back after a good 20 minutes just to tell me that he couldn’t replace my battery because they only had the 12 pro in stock. The frustrating staff member couldn’t look me in the eyes to tell me that they couldn’t replace it. Even when I have done nothing to make him feel like I was upset with him he seemed like I was a waste of his time. During our very frustrating confrontation he just kept making excuses about how it’s apple’s fault. Going forward I wish best buy could add a few steps to prevent a similar ordeal from occurring again. First it would be nice if they stopped the problem before it happened by simply not allowing me to make the appointment if they didn’t have the part. It would also be nice for them to be more realistic with their times because not only was I waiting in line for a while but also at least 4 people behind me also had to wait for a long time. Another thing I would like to see improvement in is just the bare minimum of respect that the staff should be giving customers being met. I do appreciate the staff member that greeted me at the front door because they welcomed me and showed me where to go to and checked on if I had my appointment. Overall my experience was poor to begin with and was made worse by the staff. If you are looking to replace a phone battery I greatly recommend you skip this waste of time and get your service done by Apple directly. I am sure I will be back at a Best Buy again and I hope to see that these problems are resolved so that others can get the treatment that they deserve.

I brought my iphone8 in for a battery replacement on Monday. I was told there was a spark when they tried to install the new battery and the policy was to replace the phone. On Wednesday I was told that instead a manager had evaluated my old phone and determined it was fine. They returned it to me and it was immediately obvious that haptics and vibration were not working. At first I was told they forgot to reconnect haptics and it would be a 10 minute fix. More than 30 minutes later, they told me the phone was unfixable and the home button now didn’t work, so they would need to order a new one. At that point, it could be up to another week! I was given no option to keep my old phone while they waited for the new one to arrive, even though they acknowledged that they did not need to send it to Apple immediately to receive the replacement. (They said I could take it to an Apple store myself, but that there was no guarantee that Apple would replace it!) It’s now Friday and I’m still without a phone. There was no option for a loaner and no consideration that I rely on my phone for disability accommodations. It is unacceptable to break my phone and leave me without one for at least a week! Due to the lack of communication and consideration from Best Buy, I don’t have good confidence at this point when or if I will receive my replacement phone.

Hi! How much cost to replace speaker on iPhone 12 pro max? I mean speaker on top of display

My battery replacement ended up taking FOUR days due to what Geek Squad claimed was “something on Apple’s end”. I am a mental health clinician, my phone was held “indefinitely” until “Apple” responded. They were waiting for a response via message, instead of calling Apple. I love that for my clients who were unable to reach me via phone call.