Customer Ratings & Reviews

Took my perfectly working iphone 8 for battery replacement since it was saying battery is charging max to 79% only. Everything was fine just that I had to recharge it everyday. Well, a big mistake. Geek squad agent checked me in, ran some diagnostics on phone, filled some paperwork and accepted the phone for battery replacement. I made the payment and was asked to pick it back in 2 hours. I go to pick it later and am handed a dead phone. Agent tells me the battery has been replaced but its not charging. He cant do anything but can only return my service fee. Is this a joke? I lost a working phone and along with other info and now need to buy a new phone urgently and Bestbuy won't offer any compensation or a discount to buy a new one. Their service agreement states reasonable compensation in case of any mishap on their part, but seems it is just a sentence in fineprint.

The phone turned out OK, but the it took the Geek Squad 5 hours total on 2 days to replace a battery and I had to make 3 trips to the facility to drop off and pick up the phone. The customer interface and supervision were completely clueless. On the second visit, they recorded my check in 20 minutes after I actually arrived because they have no formal checkin process. The results were ok, but the facilities process are a complete cluster

The web site shows $69 but quote was $89. Also they have to a diagnostic test which costs $105, minimum quote $194. I could not find disclosure of the diagnoocharge on the web site.

1/21/2021: I go in for a battery replacement for my iPhone 6s. They do the battery replacement and inform me my phone won't turn on. They offer to send it to Apple for a full unit replacement (new iPhone 6s). I agree and they say it will take 3-5 days excluding weekends. I was also given a gift card for the troubles. Ok 1/26/2021: I receive a call that my phone has not arrived and that it will be there on Thursday/Friday. I spend my Thursday trying to get a hold of Geek Squad and all I get is an answering machine and 17 minutes on hold (And I understand with Covid and all but I called 4 times). 1/29/21: I drive to the store and explain the situation. They say that Apple changed the code they used etc. and the Geek Squad workers confirmed the change right there when I brought it up. This change was there from 3am and I arrived at 6pm. They offer me a temporary phone which would have been nice to have in the beginning. They say it could be there on Saturday or today. 2/1/2021: I called today and was very surprised the phone was answered. My phone is still not here and I was then told it could be here tomorrow or the next day. This is what I've been told for the past week. I ask if they can actually give me a realistic time frame and they say that Apple does not provide tracking numbers so they can not say for sure when it will arrive. I still do not have the phone that they said would take 3-5 days to arrive. If I had known all of this would happen I would have not agreed to send my phone off.

Took IPHONE 7 for battery, paid $50. I now have a paper weight. They say it’s not their fault though, they told me there could be “screen issues.” Unfortunately, they never warned me that my phone would be useless. I paid $50 for them to damage my phone.. BTW I wanted to give zero stars

No. No. No. waste of time x2. Scheduled appointment to replace battery of iPhone 7 Plus. Brought it in. Spent 1/2 hour at counter while the Geek ran some tests. Then he says "we don't have this in stock. We can order it." Really? How about tell me this when I make the appointment online. Ok, fine, here's $50, order the battery. 2 weeks later battery arrives. I go to store. They run some more tests. Say I have a screen issue. Screen replacement costs $175. Can't/won't replace battery unless I also replace screen. No. No. No. It is my phone. I bought it. I own it. It is not under warranty. Replace the Battery!! I paid for it. I'm here for the second time. Why didn't you do this test the first time when you spent 1/2 hour running the other tests? SUCH A WASTE OF TIME. SUCH A STUPID WASTE OF EVERYONES' TIME.

They do great work and very nice and helpful. They help me fine what I need and gave me options.

Was advised by inherent phone diagnostics that my i-phone battery needed to be replaced. I used apple's link to schedule an appt with my local best buy specifically for battery replacement. I arrived early with cash in hand for advised repair and was seen within a few minutes. After 10 minutes of diagnostics to make sure "nothing else was broken," I was advised that I needed the battery replaced, but that they did not have one. They further advise I should go somewhere else to have that done and that I needed to sign a paper stating they told me that(which took another 10minutes to print). No offer/ability to perform the service. No offer/ability to obtain battery for service at a future appt. Just "go somewhere else". This whole process was a waste of my time and theirs. Be aware before you waste your time too. . .

I scheduled an appt online to get my iPhone X battery replaced at a store near my house. He went through the motions of making sure the battery was in stock and did a diagnostic on my phone. He was getting me all set up about to change my battery until he realized the speaker had to be replaced also but they had none in stock. I was okay with that and scheduled another appt at a different location. I went to that store and that agent told me my phone is fine and they weren’t going to replace my battery. I was really disappointed in the service of the inconsistency between the two stores. If I’m going to pay for a new battery out of pocket I would like to have had it replaced.

There should be a provision for NEGATIVE STARS selection. I've generously provided a 1 star for having allowed a review option. It is extremely difficult to contact a person telephonically at Geek Squad inside an actual stores. Noone picks up the phone. I went to the store closest to me, asked the Geek representative about my battery replacement. He stated that they would need to order the battery part, but I would be required to leave my I-phone with them upto 1 week as they do not stock batteries onsite. I don't mind the ordering part taking one week to arrive, but it is extremely unreasonable to require a guest leave behind phone for 1 week in their store until the battery arrives. Secondly, he said it is a matter of policy between Best Buy and Apple that they cannot order parts until I complete the order and leave it with them. Seems very inconvenient and illogical for a simple battery replacement. Best Buy website does not offer a true and reasonable solution as to where i can take my device for battery replacement. I called the toll-free Geek Squad support, and they were of no useful help other than recommending making an appointment at a store to diagnose the problem. I have Total Tech subscribed but I'm starting to question what is the value of this program if I can't get reasonable service?

I had Best Buy replace the battery on my last iPhone so decided to do the same with my current one. Booked my appointment 2 days prior via Apple's website. The nearest Best Buy that offers this service is a 35-40 min drive from my house. Arrived at my appointment a few minutes early and upon check in was informed they didn't have the battery in stock. Apparently Apple is "not able to see" what the store has in stock. Ok, I can see the challenge that brings, but I'm not privy to those issues and I would expect the store would review their appointments for the day and know they need XX of XX batteries for that very specific service and, if they don't have it, contact the customer and apologize and reschedule. No, instead I got to waste over an hour of my time driving to and from here. I'll stick with the Genius Bar moving forward.

Went in to have my iphone battery changed. The technician stripped the screw to access the battery so im stuck with a phone that im unable to change the battery and forced to either live with a bad battery or replace the whole phone. IF YOU NEED TO DO THIS SERVICE PLEASE GO DIRECTLY TO AN APPLE STORE. They will accept responsibility for doing something like this.

Booked an appointment for an iPhone battery replacement. Got there on time. Go to check in and told that Best Buy doesn't service my model, the iPhone SE (1st gen). I just checked the website and it says they do replace the battery on my particular model. So did I get an uniformed Geek Squad person I talked to, did they not want to do the repair or is the Best Buy website not up to date with their own repair procedures? Thanks for nothing Best Buy! An hour round trip, gas and tolls down the drain. Glad I was on time for my appointment because I didn't want to be inconsiderate of your time, unfortunately you were inconsiderate of mine.

I booked an appt for a Sunday afternoon at 5:20 for a battery replacement. I used the Apple Support app. I got to the store at 5:10 and they told me it was too late to wait on it! I had to either drop it off or rebook the appt. Leaving it was not an option. The phone is needed. So I had to rebook. Why can’t this booking process be more transparent regarding dropping it off and waiting for it so the customer can know what to expect? I even tried to call the previous day to verify I would be able to wait and was told they couldn’t tell me because they didn’t know and had no way to check. Nor could they tell me if they had the battery in stock. Anyway - long story made short - I wasted my gas and time to drive to the store only to have to turn back around and go home. Can’t the system for booking be any smarter so people don’t waste time? Maybe ask in the app if you are going to wait for it like the car and tire dealers do - and then don’t let us book it after a certain time if waiting becomes a non-option!

i have a questin do you guys replace battery for iphone 2nd gen

They helped me replace the battery of my iPhone 6 and it seems like new again

I made appointment to get battery replaced on my IPhone 11. I thought it would be quick and easy. But no… It took almost an hour just to get checked in. I thought I had an appointment for the battery replacement job but really the appointment was just to check it in and drop off. They could not turn off “Find my Phone”. Apparently you can only turn this off at home. If you are not at home then IPhone goes into a 60 minute delay mode. The instructions did not tell me to turn off “Find my phone” before I came in. When I came back later after the delay, it still took 1 hour 15 minutes for the battery replacement. Also, when I first came to check in they said “Let me see if we have the part”. I think they should have the part ready if they make an appointment for a iPhone 11 battery replacement. Also they had me pay for service before it was done. Usually I pay for service after it is completed. Bottom line I had to spend half a day on this. I think they wasted my time.

I booked the appointment online through apple and when I came the lady asked that I had the iPhone 13 for battery replacement service. Try to pretend to Take a look at my phone a little bit and tell that they don’t have the battery in stock. They should’ve call me and let me know before I come. Ridiculous, what’s the point making the appointment? Waisted my time

Terrible service. I had my appointment at 11:40 am at Goleta Bestbuy. The lady told me that their iPhone guy is absent today. So I have to come 2 days later. What is this?? What's the point of the appointment then? Who will pay for my gas? Stupid and unreliable service ever. And after some chat, she just agreed to run a diagnostic on the phone and said that they will not even replace my battery even if I pay for it and want it (because apple says it is in good health at 83%!!!!). I chatted with Apple and they said there is no such policy, you can replace your battery whenever you want and pay!! Best buy is just willing to harras the customers and nothing else!! Getting the battery replaced directly with Apple. These people are not Apple, they are a Fake squad.

Waited 40 minutes beyond appointment time to be "checked in". When we returned to pick up we were informed the Geek Squad broke my phone and after 50 minutes, were informed they were unable to figure out the system necessary to issue a "loner" Spoke with manager the following day who assured me that phones ship via next day or 2-day air and the replacement device would be ready to pick up in 2 or 3 days at the most. It has now been nearly a week since my phone was damaged by the Geek Squad and the replacement has yet to arrive. Apple authorized provider or not, I would firmly recommend against using Best Buy for Apple repairs.