Customer Ratings & Reviews

Had a broken screen so I decided to get the battery replaced at the same time. Same day service. Run time went from only a few hours to only using 20% all day,

Took advantage of the Apple iPhone battery replacement service and scheduled with Geek Squad for the service. The process was fast and streamlined. Very pleased with the service.

Getting this battery warranty claim was PerFECT for me and has given my older phone a new life and that makes me happy that I don't have to purchase a new one for a while!

It took me 3 different trips to get them to change my battery. If you are planning to use them I would suggest early morning

We bought a Samsung refrigerator and we have had such great luck with them in the past we generally don't buy an extended warranty. We bought the Geek Squad Protection Plan because Samsung does not have an authorized repair vendor in our city. Best Buy would provide service only if we bought the protection plan. It is a good comprehensive plan at a reasonable price so we bought it just so we are not left in a lurch if we need repairs.

The new battery was installed quickly, and the phone has been running great with long battery life. Very happy I was able to get this done.

Did an excellent job on replacing my phone battery. Didn't see any evidence of a goof up and it came back exactly as is and a better battery life.

So worth the money to have a battery that lasts again! New phones are so expensive and the battery dying was the only problem with this one.

Great battery and installed by the pro’s at Best Buy.

The process was easy...made an appoint, dropped of my phone and picked later. Extended the life of my iPhone by changing the battery.

I purchased a replacement battery for an iPhone 7 when Apple was running their discount on replacement batteries. The new battery has my phone running like new.

Went in to replace my iPhone 6S battery. Geek Squad replaced it quickly and without issues. My phone has worked perfectly since I got the replacement 6 months ago.

The agent replaced my iPhone battery and service my iPhone to make it work like new again. It works great again and I could not be more pleased.

Phone tested, product ordered and battery replaced. Smooth safe service. No added fees.

Took about 4 hours to get completed, the repair was great but the service could have been better

I brought my iPhone 7 Plus to the local Geek Squad with a cracked screen and a diminished battery. The price for the genuine replacement Apple parts is quite reasonable, but the service itself was pricey. However, I had installed an off-brand screen onto my iPhone (cracked it previously a year before) and the tactile feedback never quite felt right. Kept sticking and missing inputs enough to annoy me, so I bit the bullet and paid full price for professional service. When I got it back, it immediately felt like the real thing again. Not cheap, but worth it!

I'm rating my experience with Geek Squad at a 3 star ONLY because after 3 appointments, someone was finally able to complete our IPhone replacement transaction. The first 2 appointments were complete failures as there was a "glitch" in the system and they said they could not submit the paperwork. It took 3 appts, 3 trips, 2 different Best Buys and over a month before a someone figured out a way around the glitch. Not sure I'll use them in the future.

I made an appointment at Best Buy to have my battery replaced rather than being pressured into purchasing a new phone. Geek Squad does amazing work.

Seemed to have helped my battery life alittle more. I have iphone 6s+

The new battery for my iPhone 6 made it perform like new. Smoother operation and not having to charge it every night. It now lasts up to 3 days without recharging.