Customer Ratings & Reviews

Brought the phone on for a battery replacement and Ethel guys at geek squad had to had the battery changed out in no time. Had no issues with the battery

My wife's phone had a terrible battery life and she recently got the battery replaced and is extremely satisfied with the result. She did go into phone withdrawal for the 2-3 hours it took to get it done.

Agent worked quick on replacing my battery. I Made sure to back up my iCloud before hand to make it a smoother transaction

Great friendly agents were helpful and informative

the battery was under warranty and they did a good job replacing it as i waited.

The agents diagnosed my issue and replaced my battery quickly.

Only bad thing I would question is after standing in line and then another 15-20 minutes filling out paperwork, the person said let me see if we have the battery for your phone. Knowing that is why I was there, you would have thought that should have been the first thing to check so as to speed up the process for others if there wasn’t one.

The geek tech broke the screen of my iPhone but they said it broke! Even though they didn’t charge for the screen replacement, but they’re not honest!

I was able to receive the battery replacement under apple warranty for a discounted price. Best Buy's system to schedule at the time was a little difficult. Had to make 2 trips, but they did a good job with the replacement.

iPhone 6s battery was died after three years and needed replacement. The new one works the way it should. Geeksquad did a great job after a couple of appointment glitches but all is good now

Took my phone in for a battery replacement. Battery is working fine now, good job.

I went to my local BestBuy to change the iPhone battery. It turned out that the new battery burned the old phone, as the geek technician told. So they replaced my phone with a new one. It feels much faster than the old one, and the new battery works great.

Great service, had to wait a day since the Apple specialist was out, but they tried their best to resolve my battery issue by even trying to offer a replacement refurbished unit. Repair was flawless.

Had the battery replaced in my iPhone 6S during the Apple Battery Replacement Program which subsidizes the cost. So far so good...no issues with this new battery.

The Geek squad were great. I didn’t have to wait long in line. I told them what I needed and they happily went to work. The service was quick and he was able to answer the few questions I had. Excellent service.

The agents replaced our iPhone battery with a new one and our iPhone works Great now. No more battery concerns!

Quick efficient service. All my Teck stuff I trust best buy

Got my iphone screen and battery replaced. It had to be sent to a different store to be fixed and was back the same day!

It works really great as the software in this iPhone se was making me hate my iPhone I immediately jumped on to get a new battery so far the phone has been great just sucks YouTube drains the battery like crazy they need to make this app less power hungry!

called Apple and set up a battery change at BestBuy ( authorized battery repair). best buy associate was helpful and knowledgeable. within 30min i had my phone back with a new battery. hopefully the new battery will last as long as the old one did