Customer Ratings & Reviews

I had to get a new battery for my iPhone installed, so Best Buy was the closest store that could do it. It was an easy process-I made my appointment online and went to the store. The only thing I wish I had known was that even though I had an appointment that didn’t mean my battery would be replaced right then, I had to leave my phone and return 2-3 hours later. It would have also been helpful to know that I needed another phone with me so they could contact me when complete, the location I visited was not close to my house so I had to stay in the area.

Great Geek Squad service! They checked my iPhone battery and found it was deficient; I left it at Best Buy and a couple of hours later it was ready. Good job.

I have bought about a dozen iPhone battery replacements from Best Buy and the experience depends on the staff. Some staff treat you like a child as if I don’t know the implications of changing the battery. Other staff are efficient and as well trained as Apple staff. You get genuine parts and the schedule is more open than Apple.

The technician did a great job and changed the battery fast.

Great customer service. Very fast changing screen and battery. Perfect job.

Dropped off my phone in the morning and was ready to be picked up in the afternoon. Battery lasts longer now. Saved me some money since I don’t have to buy a new phone. Thanks Geek Squad!

Very poor customer service! There was only ONE associate at the service area to help multiple people. I had made an appointment, but waited nearly 1/2 hour to even be acknowledged and, even after that the associate was trying to guide another employee (obviously a new trainee) while helping me! Ridiculous! Then when I came back to pick up my phone, I was told that they had stripped one of the small screws on the phone and were not able to open the phone. I was told I needed to take the phone to a repair facility, have the stripped screw removed, and come back!!!! (I should add that we were experiencing a severe thunderstorm at this time)! However, I DID as instructed, returned with the phone and was told that I could pick up the phone the following day at about 5:30 pm! And I’m now being asked for a review???? Well you have it!!!

I had my iPhone battery replaced at bestbuy. They were very fast and efficient to perform this work. Highly recommended.

Turned in my Apple mobile phone about a month ago at the Geek squad department, 3 hours and a few questions later got my device back with a brand new battery. So far it's working fine.

Scheduled appointment to fix broken screen. Got there and asked for battery replacement for iphone6s plus. They have it in stock and did it for me fairly quickly. Great customer focus service.

I did not know Best Buy was contracted with Apple to replace iphone batteries but this was the best decision. Now I don't have to go all the way to Arden Fair to get it done at Apple.

Geek Squad was very nice. They repaired phone and I had it back within 2 hours. Emails were a bit confusing.

This is an excellent purchase! If your phone is draining rapidly then you need this in your life! Geek Squad hooked it up

The battery replacement on my Iphone went flawless. It brought back my phone to life as it now lasts through the day!! Highly recommend the services!!

The customer service team was very professional and friendly

The GeekSquad was efficient and quick with my iPhone battery replacement. It was nice to have an alternative to the Apple Store Genius Bar wait.

My wife's iPhone 6 was at 100% one minute and dead the next. After getting the new battery put in, it's working like a new one again. Geek Squad had it done in less than an hour, thanks!

My Iphone battery had failed. Apple stores were to far away to go get it changed. The local Best Buy offered this service at a reasonable cost. The time to get it changed was less than 24 hrs, I recommend this service to anyone. The store personnel were friendly and helpful.

I very much appreciate that Best Buy was able to install my new iPhone battery that was provided by Apple as it helped my iPhone to receive a longer charge.

Best Buy’s Geek Squad service to replace my iPhone battery was excellent.