Customer Ratings & Reviews

The phone agent was very polite, but ordered the wrong batteries for our phones. As I was never contacted about their arrival nor given an appointment for their installation, I went in person & I waited 30 min. to find out they couldn't help. Then told I needed an Apple store appt. to do the job properly. NOT happy. However, money was quickly refunded.

The new battery for my iPhone 6 made it perform like new. Smoother operation and not having to charge it every night. It now lasts up to 3 days without recharging.

I'm rating my experience with Geek Squad at a 3 star ONLY because after 3 appointments, someone was finally able to complete our IPhone replacement transaction. The first 2 appointments were complete failures as there was a "glitch" in the system and they said they could not submit the paperwork. It took 3 appts, 3 trips, 2 different Best Buys and over a month before a someone figured out a way around the glitch. Not sure I'll use them in the future.

I took advantage of the iPhone battery replacement at BB and it couldn’t be easier. Made the appointment on the Apple website, set a time, and dropped off my phone. Less than 18 hours later it was ready to go. The only nuisance, and why I’m giving it 4 stars, is that you have to make another appointment on the Apple website to pick the phone back up. That came as a surprise and I should of been advised when I dropped it off.

Seemed to have helped my battery life alittle more. I have iphone 6s+

Great battery and installed by the pro’s at Best Buy.

I was scared to get a replacement battery but it works just as well as the original.

We were right in on our scheduled time and the rep replaced the battery with in the allotted time, will def use the services again.

Wasn't allowed to use my Best Buy reward certificate

great battery replacement. my original battery died like crazy. this one lasted better than any phone battery i have ever had

Quick, effificent, little down time away from my phone.

My phone works better now and doesn’t die quickly like it used to

I got this done by appointment. Better battery. Phone lasts longer

Phone battery wouldn’t last 2 hrs. New one is working great

I got my iphone battery replacement done at best buy . They did their job right in time manner. since they installed new battery its work fine.

The technician replace our batteries in a couple hours and perfect work. If it was done by Apple store would have to wait for weeks.

The agents replaced my iphone 6S battery with ease. It extended the life of the phone and stayed charged.

The phone was returned not cleaned and I did not sense there was a general overview of the phone itself. The battery was replaced and that’s it. The phone didn’t operate correctly after and the screen was very non responsive after. I ended up trading it in at the Apple Store the next day so $100 for the battery down the drain.

A bit pricey but worth it. I received a follow up call after they fixed it. It only took a day. That was nice.

I dropped my phone off and was told it would be ready by 4. I returned at 4 only to find the representative busy with a customer. After about 10 minutes waiting I approached her about my pickup and she responded with a rather curt answer that I should wait until she was done. I could hear people talking in the shop but nobody came out. I then approached the manager on duty and she went into the shop and came out with a tech who informed me that they could not complete the repair because they were not able to remove the security screws. As far as I’m concerned this experience is a complete failure of customer service. The only saving grace is that the manager was very courteous and apologetic. I guess I’ll have to take it to the Apple Store since your techs are not up to the simple task of removing screws.