Customer Ratings & Reviews

The staff was very helpful by explaining the process and offering to put a screen protector on for me.

Had agood experiance but wait at store was little longer than expected

Great job and great technical knowledge. They were very friendly and explained what they had to do.

I had scheduled appointment time” yet you allowed some else to go before me I waited an extra hour! Very Unprofessional on your part” it ended up going over an hour no real apology ! Why make appointments?

The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

Geek squad repaired my iPhone and had it back the same day! Great service

Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

Went in for a battery repair but the repair became a one month ordeal after Best Buy was unable to repair the phone on-site. There should be more warning that phones may have to be sent to Apple if the repair cannot be performed on site - we unfortunately learned this the hard way. Because Best Buy is just a middleman, much of the work relied on Apple's capability to resolve the issue. Had to send in the phone ultimately to Apple although Apple did come through in the end and replaced the phone for us. Would only recommend this service if you can take the risk that you might not get your phone back for at least 2 weeks. I'm giving the service 4 stars due to a positive outcome but I'm unsure whether to try this service again in the future.

The staff were very nice and patient. I am satisfied by their service as well.

Great service and description of the job tat was done.

Its great that Best Buy is now an authorized Apple Service Provider. We only have one Apple Store in our area and it is 45 minutes away and is always very crowded. Now I can hop into either of the two local Best Buy stores near me and not have to wait for an hour before getting service. I have had battery replacements for my iPhones at both the Apple Store and Best Buy...both were equally good and efficient, but Best Buy didn't have the long line to wait in before service.

The store was very busy at the time but they handled everything in a timely and professional manner

They did a timely and great job. Great store and geek squad.

My phone works much better now. I don’t need to worry about running out of power at work or on the road. Thankyou for the great service

Great service tbvh. I changed my battery instead of getting a new phone and I don’t regret it at all.

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

The agents replaced my old phone battery and were very helpful.

Lengthy wait and processing of claim for iPhone under AppleCare