Customer Ratings & Reviews

Took my phone in for a battery replacement. Battery is working fine now, good job.

Battery’s work good had to leave at store since one appointment per phone. I had three phone web site didn’t say this or I missed this bit of information

New replacement battery holds the charge for almost 10 hours with usage. The previous (original) battery that came with my 6s would only last 4 hours with minimal usage.

Professional, knowledgeable, respectful. A great department. Gave my aging iPhone 11 new life. Very pleased

Service was excellent and I was taken cared in a great timely manner.

I got my iPhone’s battery replaced by Geek squad. They just took a little over two hours. Replacement was very professional and i got my phone back exactly at the promised time. Battery has been working great, phone is alot more responsive now.

My mothers phone was starting to die as soon a you unplugged it from the charger. Apple suggested I take it in since there is not an apple store anywhere near my area. Took it in and got it back in way less time than they said it'd be ready!

Excellent job, very professional staff and they addressed all of our follow up issues

Working fine no issue with charging or holding the charge.

The Geek Squad replaced my iPhone battery quickly. I had called to set up an appointment; the technician was available on schedule; the battery was replaced and phone returned on time. Very much appreciated.

iPhone battery ordered and I was told I will be getting a call when the battery arrives

Best Buy was able to get a new battery for my iPhone in stock extremely quickly--faster than any Apple store. The service took about an hour tops and was extremely pain-free. Would recommend to anyone who wants their old iPhone working like new.

My phone wouldn’t make it more than a few hours without a charge. Replaced battery and good as new. Now i don’t have to drop $700 for a new phone. If it gets me another year I’ll be happy. Service was quick and courteous.

The guys were awesome! They were a cohesive team behind the counter and taking care of the customers with ease. Great to see and replaced my battery with no issues or changes to the phone. On time too.

Great, quick service. Needed to get my battery on my iPhone 6 replaced, and geek squad was on the job. They ran some diagnostics and addressed the issue quick. Received a notification as soon as it was done. Phone is back to running 100%

The agents replaced our iPhone battery with a new one and our iPhone works Great now. No more battery concerns!

Made appointments for two iPhone 6S+ battery replacements. Both were on time and one unit the technician found another issue which was approved by Apple for repair at no charge to the customer. Very happy with the service.

The Geek Squad really took their time on my iPhone 6S Plus with the battery replacement. For only $29 they took the phone apart, replaced the battery, re-sealed the screen, and cleaned out all of the ports. It looks brand new again.

Great service and response time. Solved my problem without me having to purchase a new device

BestBuy made a mistake with my contact info which made this process much longer than it needed to be. But once the service was done, it was done competently.