Customer Ratings & Reviews

Took advantage of the Apple iPhone battery replacement service and scheduled with Geek Squad for the service. The process was fast and streamlined. Very pleased with the service.

My Iphone battery had failed. Apple stores were to far away to go get it changed. The local Best Buy offered this service at a reasonable cost. The time to get it changed was less than 24 hrs, I recommend this service to anyone. The store personnel were friendly and helpful.

Getting this battery warranty claim was PerFECT for me and has given my older phone a new life and that makes me happy that I don't have to purchase a new one for a while!

Great customer service. Very fast changing screen and battery. Perfect job.

Fan Fan in the Geek squad team helped fixing my iphone battery. Done within an hour, comes with efficiency and professionalism. What more could I ask for:)

Dropped off my iPhone 7 for battery And screen replacement. Done quickly and conveniently, very reasonable cost. Less than 1/2 the price of a new iPhone 8.

Had a broken screen so I decided to get the battery replaced at the same time. Same day service. Run time went from only a few hours to only using 20% all day,

The technicians were friendly, professional, and efficient.

While I do appreciaate that the Geek Squad took responsability for the damage to the screen, it has been 2 weeks and neither Best Buy nor Apple can tell me how long I have to wait on a new screen. Apple doesn't even show that a part is on order. I have made multiple trips and calls without finding anyone who can actually help. I think I'd been better off in the mall.

Did an excellent job on replacing my phone battery. Didn't see any evidence of a goof up and it came back exactly as is and a better battery life.

The new battery was installed quickly, and the phone has been running great with long battery life. Very happy I was able to get this done.

Best Buy service was pretty good, no issues. We arrived at store 1 hour ahead of our appointment, store service people was helpful, moved up our schedule. Less waiting time.

Took about 4 hours to get completed, the repair was great but the service could have been better

So worth the money to have a battery that lasts again! New phones are so expensive and the battery dying was the only problem with this one.

The service was really quick and very professional.

I purchased a replacement battery for an iPhone 7 when Apple was running their discount on replacement batteries. The new battery has my phone running like new.

Best Buy’s Geek Squad service to replace my iPhone battery was excellent.

Went in to replace my iPhone 6S battery. Geek Squad replaced it quickly and without issues. My phone has worked perfectly since I got the replacement 6 months ago.

Knew the problem, ordered the part, and repaired the IPhone in less than one hour.

I took advantage of the iPhone battery replacement at BB and it couldn’t be easier. Made the appointment on the Apple website, set a time, and dropped off my phone. Less than 18 hours later it was ready to go. The only nuisance, and why I’m giving it 4 stars, is that you have to make another appointment on the Apple website to pick the phone back up. That came as a surprise and I should of been advised when I dropped it off.