Customer Ratings & Reviews

The whole process was great except when it came to letting me know when my phone was ready to pick up. Instead of calling me at the number I left with them they emailed me. I didn’t have access to my phone and I was out of town so I couldn’t go home and check my email. Other than that it was great and really pretty fast

The staff was clear in communicating with me the time, and delivered product within the 3 hours as promised.

Was having problems with my phone where the whole unit would get super hot and a faint purple line would appear on the screen. Turns out the battery was expanding and pressing up against the back of the LCD screen in the unit. Best Buy took out the old battery, put a new one in, and I haven't had any problems since.

Battery replacement by Best Buy was very efficient

The Geek Squad replaced the battery in my iPhone. Easy and affordable.

The process went smoothly and fast. Everything was done.

I had an excellent experience with the Geek Squad team at Best Buy. They were professional, knowledgeable, and very patient while explaining everything in a way I could easily understand. My issue was resolved quickly, and they went above and beyond to make sure I left completely satisfied. It’s reassuring to know I can count on Geek Squad for reliable and friendly service every time!

it took two hours to replaced the battry on my phone. Very friendly and professional

Got a new battery for my iPhone so glad I did!!!!!

fast friendly service. Young lady that helped me was very nice. had battery replaced in less than 3 hours. Great job!

Replaced batteries. Took a long time to complete the repair.

The battery in my 5-year-old iPhone SE 2 had dropped to 79% of original capacity, and having to be charged up constantly just to get through a couple phone calls. I had the Geek Squad successfully replace the battery. The problem was, a few hours after I picked up the phone, the rear camera quit working and the front camera malfunctioned. I am no longer able to use this for mobile deposit banking. I made several phone calls about this only to be told no, as I had not purchased the phone there. Disappointing.

Appointment was prompt. Service was quickly performed.

Replacing the battery is a bargain that made my phone "like new".

I had the batteries replaced on both my wife's and my iPhones 7 Plus. They are paid off and we want to keep them for a while so we changed the batteries to optimize the charge to them. It is known that these batteries deteriorate over time so this was a sensible preventive measure at a good price because Apple is offering a discount. I made appointments online and the best available for us was at this Best Buy. When we arrived for our appointment we were helped rather quickly and Jonathan was assigned to do the work for us. From the start, he was polite, professional, patient and very attentive. He took his time to make sure we understood the process and answered all our questions, He clearly knows his job well. We left the phones there and were told to return at a certain time. We returned slightly early and were pleasantly surprised that the work had already be completed. Overall, this whole process went very well.

Replaced phone battery perfectly in about 30 minutes!

Geek squad replaced the battery in my iPhone. They were super kind and very professional. I will be revisiting for an explanation as to why the battery replacement did not fix my issue of a quick dying batter.

The agent installed the battery for my IPhone 12 Pro Max quickly. Excellent customer service.

Prompt and seamless response when dropped off phone for battery replacement. Unfortunately, phone continues to have issues. Therefore, returning to understand why.

Great job works like it should. Fast work. Job well done. Geek