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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 836 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's excellent battery performance, with many praising its effectiveness. They also appreciate the efficient service speed and the simple replacement process. However, some customers have expressed concerns regarding the product's durability, with some experiencing issues that rendered the device unusable. Additionally, there are reports of the unit experiencing significant heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 836 reviews
  • Pros mentioned:
    Battery performance

    Rated 4 out of 5 stars

    Battery Replacement for Iphone 7 Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iphone 13 had reached a critical point with my battery showing 75% of life left which means it has degraded since when it was new years ago. I found out that Best Buy/Geek Squad can replace the battery which was an easy and economical solution!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 4 out of 5 stars

    Great alternative to getting a new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement process

    Rated 5 out of 5 stars

    Geek Squad battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New battery replacement done efficiently. Would return for service again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek Squad: Iphone Battery Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was smooth in and out. They replaced the battery in less than an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Good Service and Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery was replaced in a timely manner and has worked fine since installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iPhone battery quick as a flash!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a great appointment with the Geek Squad at exactly the time I wanted - he completed the job very quickly and the price was just what I expected. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service on replacing my iPhone battery!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Raven at the Gastonia store is the ultimate professional Geek Squad technician! I always request my appointments with her. Wonderful to her customers and incredibly patient!

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Replaced an iphone speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome guys did a great job speedy service and friendly staff

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Back to 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek Squad Success!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad replaced the battery in my iPhone. Easy and affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    new phone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good advice fast service, i'm ok...................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helpful iphone support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an excellent experience with the Geek Squad team at Best Buy. They were professional, knowledgeable, and very patient while explaining everything in a way I could easily understand. My issue was resolved quickly, and they went above and beyond to make sure I left completely satisfied. It’s reassuring to know I can count on Geek Squad for reliable and friendly service every time!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery replacement by Best Buy was very efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    did a good job replacing iphone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. There was some confusion about the battery being in stock so I did waste a trip when they didn't have it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great and quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and quick service! So glad I did not have to go to STL or mail my phone. They had it done in 2 hours

    I would recommend this to a friend
  • Pros mentioned:
    Replacement process

    Rated 5 out of 5 stars

    Phone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process went smoothly and fast. Everything was done.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Good service from geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a new battery for my iPhone so glad I did!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Battery replacement was expertly accomplished.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment was prompt. Service was quickly performed.

    I would recommend this to a friend