Customer Ratings & Reviews

The agent installed the battery for my IPhone 12 Pro Max quickly. Excellent customer service.

Were very accommodative. Had issues with the display when replacing the battery and they replaced the screen on them. GREAT customer service

Went in for a battery repair but the repair became a one month ordeal after Best Buy was unable to repair the phone on-site. There should be more warning that phones may have to be sent to Apple if the repair cannot be performed on site - we unfortunately learned this the hard way. Because Best Buy is just a middleman, much of the work relied on Apple's capability to resolve the issue. Had to send in the phone ultimately to Apple although Apple did come through in the end and replaced the phone for us. Would only recommend this service if you can take the risk that you might not get your phone back for at least 2 weeks. I'm giving the service 4 stars due to a positive outcome but I'm unsure whether to try this service again in the future.

The agent did a very good job and did it i. Kess time than expected

The Geek Squad staff was very helpful and resolved the issue with my phone. Exceptional service!

Great job...Service was terrific. Keep up the fine work

This repair took a short time to complete and the service person was very efficient!!

Battery replacement was quicker than expected and did improve my phone’s performance. Unfortunately during the process, I had to get another screen protector due to my old one being damaged during the replacement.

Its great that Best Buy is now an authorized Apple Service Provider. We only have one Apple Store in our area and it is 45 minutes away and is always very crowded. Now I can hop into either of the two local Best Buy stores near me and not have to wait for an hour before getting service. I have had battery replacements for my iPhones at both the Apple Store and Best Buy...both were equally good and efficient, but Best Buy didn't have the long line to wait in before service.

IPhone battery replaced with excellent customer service. The Geek Squad is always professional, courteous and competent. It took less time that they predicted. I’ll go there for phone repairs again.

The agent that repaired my battery was super nice and helpful. Seriously, appreciate the professionalism and speedy job. Thanks again.

The service and hospitality was excellent and I would recommend it to everyone.

New phone battery was installed. Customer service was excellent.

It’s like I have a brand new iPhone. No issues or complications with the battery change. No loss of data.

Your people went way out of their way to rectify problem.

I was on a tight deadline but GeekSquad was able to replace my batteries ASAP. It just took them a day.

Phone is working much better now! Feel Squad was great!

I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

Had agood experiance but wait at store was little longer than expected

Good service, would recommend Best Buy for iphone battery replacement.