Customer Ratings & Reviews

I went in to get my battery replaced for my phone and the service went smoothly despite my phone screen coming off during the process. It took at least an hour, which was faster than I first expected.

Got a battery replacement on 13 pro. Its good. But I expected the battery to last longer

I needed a new battery for my Apple iPhone SE that I really like and want to keep for as long as possible. Ish Shukair was absolutely kind, helpful and quick. My phone lives on!

The customer service was excellent and the services was very fast! I was told that my screen protector may be damaged in the process but nothing was damaged! They did everything possible to return my phone in great condition with a new battery.

The whole process was great except when it came to letting me know when my phone was ready to pick up. Instead of calling me at the number I left with them they emailed me. I didn’t have access to my phone and I was out of town so I couldn’t go home and check my email. Other than that it was great and really pretty fast

They were extremely friendly and handled my battery replacement like absolute pros! My phone feels brand new, and the best part is that I didn’t lose any data or photos. Their service was professional, fast, and smooth from start to finish. Highly recommended!

I’m satisfied with the final product. It was the process getting there that was a little aggravating. I called ahead of time to verify when I could drop it off and how long it would take. I went and was told they couldn’t do anything that day specifically and to come back the following day. Came back following day and they said it would be done around 7-8 pm. Went back to pick up and it wasn’t ready. They accidentally shattered the screen and that would have to be replaced before I could get my phone. I was finally able to get my phone back the next evening around 6 pm. Something that was supposed to take a day took almost 3 days and went a whole two days without a phone that I do a lot of work on, so it was a huge inconvenience. All I was told was “sorry man, nothing we can do about it” when I expressed my frustration. No empathy or reassuring just nonchalant reply. They did replace the screen for free, and it works now, but it took too long from what I was originally promised and then the response was a big issue for me and not most professional. Never had issues with Geek Squad before this.

Took a long time to have the battery replaced. However, the phone is working fine post the battery and screen replacement.

I was very pleased with the Geek Guys. They explained that it would take four hours to complete the battery replacement. I was concerned only because my phone is a very old smart phone but they worked their magic and it has worked perfectly.

Fast service reasonable price. There’s a second battery I’ve had replaced at Best Buy. Need to say more.

A few days ago I bought a used iPhone X with warranty still on it I got home and looked at it a few times and noticed it said service in the battery tab so I went on apples website got an appointment the 6 of August and I thought it would be a one hour repair so I went there got it checked and a few hours passes I didn’t get any response a few minutes passed by and I got a response back from one of the geek squad members saying I would have to leave it here and they would contact me when it’s don’t (note that they didn’t say anything about why I needed to leave it here) so I said okay I left my phone number and a second one in case I miss a call I was the next day and nothing I wate 5 more days and still nothing so I got mad I went in the store and they didn’t wanna give me my phone I don’t know why they just asked questions on why I wanted my phone without being repaired so instead of fighting over MY PHONE I left it for a few more day and now it’s the 9 day I still haven’t gotten any update on the app about my phone it still says “ 08/06/2021 03:03 p.m. Your repair will be assigned to an Agent soon.” Like WHAT how is this possible if I would have gone to Apple I wouldn’t have this problem I’m not sure why it’s taking so long to get a battery replaced if they didn’t have the battery and needed to order it why didn’t they tell me when I got there the first time but no they had to wait for me to show up the second time to tell me I couldn’t take my phone and that it takes no more then 3-5 days to get a new battery it’s been 9 days come on I’m very frustrated at this point and will never go back in there again to get something replaced unless I don’t need it right away but in this case I need my phone for work and school this is frustrating to wait for this long Im not liking this service that they give

I was impressed with the excellent knowledge & care that was shown to me regarding my new phone battery. Thanks to all!

So glad to receive same day service with Geek squad. iPhone battery replacement with provider was going to be days.

Customer service that I needed was resolved. It was that my I Phone needed a new battery. Apparently I may have to purchase a new phone in a year or so. It is good to know of this need before it happens. Also had to purchase a new glass cover for the screen which increased the total cost of my visit. Perhaps, this could been mentioned earlier in the process. He was friendly & business like, would have loved a stool or high chair to sit on while being waited on. Have had back surgery recently. In State College, when I sought help there, there was a chair to sit on.

The Geek Squad replaced my phone battery and it worked better. They were also very kind and easy to work with.

IPhone battery replaced with excellent customer service. The Geek Squad is always professional, courteous and competent. It took less time that they predicted. I’ll go there for phone repairs again.

The Geek squad put a new battery in my iPhone. And they took care of everything. And it really didn’t take that long. They were very polite and friendly. And it didn’t cost that much. Which really surprised me.

working better than expected. The battery charges faster and hold the charge better for a iphone xe that is about 6 years old

Took in my iPhone 13 Pro for battery replacement. The geeksquad guy was very welcoming, helped me understand what they will do with my device. Whole process was over in under 3 hours.

I had the battery replaced on my iPhone and am quite pleased with the result