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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 835 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers consistently note the positive battery performance and the speed of service provided. The replacement process is also considered simple and easy to complete. However, some customers have expressed concerns regarding the product's durability and heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 835 reviews
  • Rated 5 out of 5 stars

    Geek squad fixed my iPhone battery back in March.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The repair service is amazing. The people who worked there are very awesome. I recommend Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the battery replacement right before the apple discount ended. Overall, the service was a pleasant experience, just the waiting time was a little bit longer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Iphone Battery Recall

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad replaced the battery in my Iphone after the recall. Work was done promptly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone batteries - not honest when ordered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone agent was very polite, but ordered the wrong batteries for our phones. As I was never contacted about their arrival nor given an appointment for their installation, I went in person & I waited 30 min. to find out they couldn't help. Then told I needed an Apple store appt. to do the job properly. NOT happy. However, money was quickly refunded.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone battery changing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional staff. The repair was done with in an hour. I do recommend checking your phone when you receive it back, phone had a slight bend in the house-ing of the phone. Which I was almost sure it was not there when handed it to them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect price for the perfect battery for my sons iPhone and really cheap and they were done fast

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Phone works great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery now stays charged for more than a couple hours. Just like getting a new phone

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Now my iphone works good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iphone 6 plus was too slow and with this new battery now is working perfect!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    New battery for I Phone 6s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, got a new battery installed in my IPhone 6s. Very friendly knowledgeable workers

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Did the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone kept dying but with this replacement I was back up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Apple made a mistake

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And Best Buy helped them remedy it. Battery is still going strong today.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Battery replacement

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced our battery in the cellphone. Very professional and was done in short time!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek Squad rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the Geek Squad. Mason replaced the battery on my iPhone in less than 20 min!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend the battery replacement for your iPhone 6. It’s like having a new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter put the SIM card in the slot without the tray accidentally. I tried using a small safety pin to get the SIM card out but it was still stuck inside the phone. I brought it to Bestbuy Rego Park in Queens the staffs are very nice, especially Brian C was very patient. He used a small pin and paper clip to slide on either side of the card. Finally the SIM card was out of the slot. I really appreciate his help!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Excellent Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad replaced battery on my iPhone and did a great job! Fast and efficient service!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    IPhone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced quickly and at a reasonable price...and still going strong.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service with quick installation. My phone is now back to what it was when it was new.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iPhone Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New battery big improvement on my IPhone. Very quick on the repair

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Quick professional and easy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent inspected my phone scheduled appointment and replaced it all in no time

    I would recommend this to a friend