Customer Ratings & Reviews

The steps / time / and process to get my Iphone battery replaced could have been better and I very much wish it had gone quicker. The staff was friendly but not enough of them to help in a timely manner. The really frustrating part is that as soon as I got my phone back, the charging station was not working consistently :(

Good customer service, and efficient battery for my iphone

My battery again in 100% ❤️❤️ new and original baterry

New battery, not a bad price. Now I can keep my phone 3 more years and not worry about a new phone with a higher bill. I am happy with Best Buy

had the battery replaced on my iphone 13 mini. fast, affordable, and the new battery is working perfectly.

Geek squad agent replaced my iPhone battery and good

They did a good and fast service with my iphone, thank you

The battery replacement gave new life to my iPhone. Geek Squad did a great job installing it.

Great service, they replace my iPhone battery fast

Went in for a battery repair but the repair became a one month ordeal after Best Buy was unable to repair the phone on-site. There should be more warning that phones may have to be sent to Apple if the repair cannot be performed on site - we unfortunately learned this the hard way. Because Best Buy is just a middleman, much of the work relied on Apple's capability to resolve the issue. Had to send in the phone ultimately to Apple although Apple did come through in the end and replaced the phone for us. Would only recommend this service if you can take the risk that you might not get your phone back for at least 2 weeks. I'm giving the service 4 stars due to a positive outcome but I'm unsure whether to try this service again in the future.

My purchase of a new battery for my Iphone saved my phone! I didn't have to buy a new phone so I saved a lot of money. The Geek Squad were very helpful and made this an easy purchase saving me money as well as a lengthy drive to an Apple store!

I don’t want a new, bigger iphone so this is helping me extend the life of the one I have and love!

The battery replacement for my iPhone at Best Buy was quick and painless. The representative was knowledgeable, easy to talk to and very polite. I would highly recommend the service counter at Best Buy!

I bought a new battery for my iPhone and had it replaced, so far so good.Excellent service and accommodating staff.

Just what I needed when my battery life was noted to be at 79%. Now I can relax with a full charge and new battery

Its great that Best Buy is now an authorized Apple Service Provider. We only have one Apple Store in our area and it is 45 minutes away and is always very crowded. Now I can hop into either of the two local Best Buy stores near me and not have to wait for an hour before getting service. I have had battery replacements for my iPhones at both the Apple Store and Best Buy...both were equally good and efficient, but Best Buy didn't have the long line to wait in before service.

Replaced batteries on two iphones that would not hold charge all day. Now the batteries on both iphones run down much quicker, ususll before noon if general use in the morning. I have tried tsettings on phone to conserve battery, but does not help. Best Buy was the reccommended repair facility from Apple. Service representatives were on time and curtious.

The technician was very helpful and polite throughout the process. I forgot couple of things for my appointment and he politely helped me with getting the battery ready and setup the follow up appointment to get it replaced

It was so fast and the people were really friendly

The service was quick and friendly. The technician was very knowledgeable and noticed immediately that the phone screen looked odd. After removing the case and the privacy screen, she noticed the battery was swollen and was slightly pushing the screen away from the phone! In and out very quick while I ran a few errands. I 100% recommend and will be a returning customer in the future. Thanks Geek Squad!!