Customer Ratings & Reviews

Was having problems with my phone where the whole unit would get super hot and a faint purple line would appear on the screen. Turns out the battery was expanding and pressing up against the back of the LCD screen in the unit. Best Buy took out the old battery, put a new one in, and I haven't had any problems since.

Agents hooked me up with a new display and new battery. Phone works as good as new! Hasn’t sounded this good since a few months after I purchased this phone. Along with recommendations on s new phone in the future, with my requests, I will be purchasing the phone from Best Buy. If you have issues with your phone, laptop, computer, iPad and the such go with Geek Squad, they are the Best!

had the battery replaced on my iphone 13 mini. fast, affordable, and the new battery is working perfectly.

Great service, they replace my iPhone battery fast

Replaced batteries on two iphones that would not hold charge all day. Now the batteries on both iphones run down much quicker, ususll before noon if general use in the morning. I have tried tsettings on phone to conserve battery, but does not help. Best Buy was the reccommended repair facility from Apple. Service representatives were on time and curtious.

Geek squad agent replaced my iPhone battery and good

New battery, not a bad price. Now I can keep my phone 3 more years and not worry about a new phone with a higher bill. I am happy with Best Buy

The battery replacement gave new life to my iPhone. Geek Squad did a great job installing it.

The technician was very helpful and polite throughout the process. I forgot couple of things for my appointment and he politely helped me with getting the battery ready and setup the follow up appointment to get it replaced

I don’t want a new, bigger iphone so this is helping me extend the life of the one I have and love!

I had the batteries replaced on both my wife's and my iPhones 7 Plus. They are paid off and we want to keep them for a while so we changed the batteries to optimize the charge to them. It is known that these batteries deteriorate over time so this was a sensible preventive measure at a good price because Apple is offering a discount. I made appointments online and the best available for us was at this Best Buy. When we arrived for our appointment we were helped rather quickly and Jonathan was assigned to do the work for us. From the start, he was polite, professional, patient and very attentive. He took his time to make sure we understood the process and answered all our questions, He clearly knows his job well. We left the phones there and were told to return at a certain time. We returned slightly early and were pleasantly surprised that the work had already be completed. Overall, this whole process went very well.

I bought a new battery for my iPhone and had it replaced, so far so good.Excellent service and accommodating staff.

It was so fast and the people were really friendly

I got a great appointment with the Geek Squad at exactly the time I wanted - he completed the job very quickly and the price was just what I expected. Well done!

Just what I needed when my battery life was noted to be at 79%. Now I can relax with a full charge and new battery

My purchase of a new battery for my Iphone saved my phone! I didn't have to buy a new phone so I saved a lot of money. The Geek Squad were very helpful and made this an easy purchase saving me money as well as a lengthy drive to an Apple store!

My battery again in 100% ❤️❤️ new and original baterry

Raven at the Gastonia store is the ultimate professional Geek Squad technician! I always request my appointments with her. Wonderful to her customers and incredibly patient!

My iphone 13 had reached a critical point with my battery showing 75% of life left which means it has degraded since when it was new years ago. I found out that Best Buy/Geek Squad can replace the battery which was an easy and economical solution!

The service was quick and friendly. The technician was very knowledgeable and noticed immediately that the phone screen looked odd. After removing the case and the privacy screen, she noticed the battery was swollen and was slightly pushing the screen away from the phone! In and out very quick while I ran a few errands. I 100% recommend and will be a returning customer in the future. Thanks Geek Squad!!