Customer Ratings & Reviews

It was smooth in and out. They replaced the battery in less than an hour.

it took two hours to replaced the battry on my phone. Very friendly and professional

I had my iPhone battery switched out by Geek Squad. I went in the store and went over to the Geek Squad counter and they immediately diagnosed it. That was free and took about twenty minutes. They showed me that my battery was not working properly which was causing issues with my phone. After that I set up a time to come back and have my battery replaced. I dropped off my phone for that appointment and they called me back about 2 hours later. My phone looked exactly the same. There were no marks from taking it apart and it has been working properly again ever since. All the issues I was experiencing related to the battery have stopped. The phone overall is working like new again. It was very inexpensive and hassle free to use this service. I would recommend Geek Squad to anyone else who is having an issue with their iPhone battery.

Battery was replaced in a timely manner and has worked fine since installed.

The whole process was great except when it came to letting me know when my phone was ready to pick up. Instead of calling me at the number I left with them they emailed me. I didn’t have access to my phone and I was out of town so I couldn’t go home and check my email. Other than that it was great and really pretty fast

Awesome guys did a great job speedy service and friendly staff

Battery replacement by Best Buy was very efficient

fast friendly service. Young lady that helped me was very nice. had battery replaced in less than 3 hours. Great job!

All is good now I can use for long time battery so now it’s going to good

The Geek Squad replaced the battery in my iPhone. Easy and affordable.

Agents hooked me up with a new display and new battery. Phone works as good as new! Hasn’t sounded this good since a few months after I purchased this phone. Along with recommendations on s new phone in the future, with my requests, I will be purchasing the phone from Best Buy. If you have issues with your phone, laptop, computer, iPad and the such go with Geek Squad, they are the Best!

It repaired my phone and the work was completed as quickly as possible.

Replaced batteries. Took a long time to complete the repair.

The process went smoothly and fast. Everything was done.

The agent did a very good job and did it i. Kess time than expected

The agent installed the battery for my IPhone 12 Pro Max quickly. Excellent customer service.

Probably even more important than phone features is the battery life. When you are recharging your phone after only a few hrs of use, this gets old fast. Geek squad in an authorized Apple Service Provider. With a new battery in a fraction of the time it would take at an Apple Store, my iPhone 8 is working normally again.

Got a new battery for my iPhone so glad I did!!!!!

I had an excellent experience with the Geek Squad team at Best Buy. They were professional, knowledgeable, and very patient while explaining everything in a way I could easily understand. My issue was resolved quickly, and they went above and beyond to make sure I left completely satisfied. It’s reassuring to know I can count on Geek Squad for reliable and friendly service every time!

The Geek Squad staff was very helpful and resolved the issue with my phone. Exceptional service!