Customer Ratings & Reviews

it took two hours to replaced the battry on my phone. Very friendly and professional

Its great that Best Buy is now an authorized Apple Service Provider. We only have one Apple Store in our area and it is 45 minutes away and is always very crowded. Now I can hop into either of the two local Best Buy stores near me and not have to wait for an hour before getting service. I have had battery replacements for my iPhones at both the Apple Store and Best Buy...both were equally good and efficient, but Best Buy didn't have the long line to wait in before service.

Replacing the battery is a bargain that made my phone "like new".

Were very accommodative. Had issues with the display when replacing the battery and they replaced the screen on them. GREAT customer service

Battery replacement was quicker than expected and did improve my phone’s performance. Unfortunately during the process, I had to get another screen protector due to my old one being damaged during the replacement.

The agent installed the battery for my IPhone 12 Pro Max quickly. Excellent customer service.

The Geek Squad staff was very helpful and resolved the issue with my phone. Exceptional service!

The agent did a very good job and did it i. Kess time than expected

This repair took a short time to complete and the service person was very efficient!!

Great job...Service was terrific. Keep up the fine work

I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

IPhone battery replaced with excellent customer service. The Geek Squad is always professional, courteous and competent. It took less time that they predicted. I’ll go there for phone repairs again.

The agent that repaired my battery was super nice and helpful. Seriously, appreciate the professionalism and speedy job. Thanks again.

My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

The service and hospitality was excellent and I would recommend it to everyone.

It’s like I have a brand new iPhone. No issues or complications with the battery change. No loss of data.

New phone battery was installed. Customer service was excellent.

Had agood experiance but wait at store was little longer than expected