Customer Ratings & Reviews

I needed to get an iPhone 8 battery replacement but I had heard scary stories that it would cost a lot of money and that the Apple Store was the only one qualified for this type of work. By chance, I was at the Best Buy store and realized that the Geek Squad was contracted by Apple to work on iPhones. I had them do it, and for a great price.

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!

Fast, knowledgable people, and no perceived scaraches or damage.

Geek Squad did a great job installing a new battery in my iPhone 12 mini

When I wanted to replace the battery in my iPhone 6 Plus, I didn't want to have to travel an hour to the nearest Apple Store, when there was an authorized Apple service center in Best Buy about 10 or 15 minutes from me. So I made an appointment with them, went in at the appointed time, and in less than 1/2 hour walked out with my phone with a new battery installed. Great!

Good replacement which has helped my battery life and the overall experience of this older phone. I was disappointed that they did not have parts in stock.

The technicians were friendly, professional, and efficient.

The service was really quick and very professional.

All the 3 people who helped me with this service did an excellent job, were courteous and patient.

The geek tech broke the screen of my iPhone but they said it broke! Even though they didn’t charge for the screen replacement, but they’re not honest!

Great friendly agents were helpful and informative

I brought my iphone in for inconsistent charging issues and was informed a new battery was the diagnosed issue. 2 things were not okay: 1) I left it to have battery replaced, I did not here from GS so I cld from my husband’s phone & they said they were trying to reach me using my phone number! (phone I left with them!). I told him I even left a different number when I called the squad and email address for contact but it was not used. 2) So When I went to check on the status of my phone, they then told me that the screen would not turn on so they would have to send it off to get looked at at the Apple store in either Houston or Oklahoma. They said it would take some time to get the paperwork together and I would be contacted to come in and sign documents to give authorization to send the phone off for repair. after four hours I did not hear from them so I called the geek squad and they said paperwork was not ready. it was then I decided to go back to the store pick up my phone and take it directly to the Apple store in San Antonio. I ended up paying $49 for a new battery put in by Geek Squad to my old phone but the entire phone had to be replaced by Apple store because they could not repair it. I don’t know what went wrong that the screen was not working after I took it in when it was working before and the only problem it had was that the charger was not charging very well but I had already purchased a new charger for my phone and just wanted to make sure that everything was working well that’s why I took it in the first place.

Good batter replacement. Fixed up iPhone 8 battery in a timely manner. Had to go to the Best Buy repair store, but they did a great job.

I've been a 20+ year Apple user, and under almost all circumstances would go to the Apple Store for service. Today I tried to get an appointment for an iPhone battery replacement, and when I went to the Apple Store online, I couldn't get an appointment until Friday! So, seeing that they also list Best Buy as a service center, I went to the Best Buy website, and got an appointment in one hour...certainly a lot better than Friday! I was a little skeptical, as I always associate the Geek Squad with being a "PC" team, but I arrived at the time of my appointment, dealt with Mike (Agent Nelson), and he took care of the battery replacement in less than an hour, which was his estimate of how long it would take. He was professional, friendly, and efficient in handling the case. And, the phone was returned to me in exactly the same, clean condition, as it was when I left it with them. I couldn't recommend both Mike, and the Geek Squad, any more highly, and would definitely return if I needed some sort of service again. I was very happily surprised. Thank you Mike!

The battery was changed quickly and has worked well. I’m very satisfied.

The Geek Squad team removed my bad iPhone battery successfully and installed the new one while I waited, keeping me up to date through the whole process.

Geek Squad was very thorough and explained the process and how long it would take. Great service. Genuine Apple battery life drains slower than the knockoff batteries for the iPhone Xr l.

Great battery replacement. The geek squad is as professional as Apple themselves, they did the battery replacement with ease. Happy with my 100% battery health!

after getting the run around at the apple store, came to BB to get replacement for my wife's phone. new battery works fine . made an appt online and checkin was prompt. only complaint is that they said the y would call when it was finished and they never did. probably wasted an extra hour at the mall waiting for them until i finally called in myself...

This battery replacement worked wonders for my cell phone. I thought I may need to purchase an entire new phone but this battery took care of the problem. So relieved.