Customer Ratings & Reviews

I was on a tight deadline but GeekSquad was able to replace my batteries ASAP. It just took them a day.

Your people went way out of their way to rectify problem.

Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

Phone is working much better now! Feel Squad was great!

Good service, would recommend Best Buy for iphone battery replacement.

Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

They did a great job. They uncovered some other issues and fixed those also.

The staff was very helpful by explaining the process and offering to put a screen protector on for me.

Great job and great technical knowledge. They were very friendly and explained what they had to do.

I had scheduled appointment time” yet you allowed some else to go before me I waited an extra hour! Very Unprofessional on your part” it ended up going over an hour no real apology ! Why make appointments?

Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

The agent change the phone battery in 1 hour time.. and all is well. Everything works perfectly good right now and I feel like I am having a new iPhone

The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

service was incredibly long, like 4 hours on two separate days long... I was made to feel extremely uncomfortable during that time the geek squad employee manipulated me to share personal phone contacts because he (Amir) opened the charger I needed to buy but never rang it up and the service lasted like a half hour past close.. when I texted to ask what I owe him for the charger the next day he asked me on a date?! when I didn't reply he said he was joking and that the charger cost would be written off as customer satisfaction for how long the service took.but he later texts me demanding this money from me..? so disgusting and unprofessional, and such a stark difference from the entire rest of the staff. everyone else was honestly fantastic and I feel bad he just makes the whole company look bad

Great service and description of the job tat was done.

Geek squad repaired my iPhone and had it back the same day! Great service

My phone works much better now. I don’t need to worry about running out of power at work or on the road. Thankyou for the great service

I have nothing but songs of praise to sing for the Best Buy Geek Squad. Jacob was a saving grace, so patient, and actually got my phone fixed lightening quick so that I would have it before I went on a 3 week vacation. They went above and beyond and gave me a lot of confidence that my money was being well spent!

The staff were very nice and patient. I am satisfied by their service as well.

The store was very busy at the time but they handled everything in a timely and professional manner