Customer Ratings & Reviews

The Geek Squad team removed my bad iPhone battery successfully and installed the new one while I waited, keeping me up to date through the whole process.

The staff was very helpful by explaining the process and offering to put a screen protector on for me.

I needed to get an iPhone 8 battery replacement but I had heard scary stories that it would cost a lot of money and that the Apple Store was the only one qualified for this type of work. By chance, I was at the Best Buy store and realized that the Geek Squad was contracted by Apple to work on iPhones. I had them do it, and for a great price.

after getting the run around at the apple store, came to BB to get replacement for my wife's phone. new battery works fine . made an appt online and checkin was prompt. only complaint is that they said the y would call when it was finished and they never did. probably wasted an extra hour at the mall waiting for them until i finally called in myself...

Your people went way out of their way to rectify problem.

Great job and great technical knowledge. They were very friendly and explained what they had to do.

The battery was changed quickly and has worked well. I’m very satisfied.

They did a great job. They uncovered some other issues and fixed those also.

Good service, would recommend Best Buy for iphone battery replacement.

Great battery replacement. The geek squad is as professional as Apple themselves, they did the battery replacement with ease. Happy with my 100% battery health!

The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

Great service and description of the job tat was done.

Phone is working much better now! Feel Squad was great!

Geek Squad was very thorough and explained the process and how long it would take. Great service. Genuine Apple battery life drains slower than the knockoff batteries for the iPhone Xr l.

I had scheduled appointment time” yet you allowed some else to go before me I waited an extra hour! Very Unprofessional on your part” it ended up going over an hour no real apology ! Why make appointments?

This battery replacement worked wonders for my cell phone. I thought I may need to purchase an entire new phone but this battery took care of the problem. So relieved.

I was seriously upset my battery on my iPhone suddenly stopped holding a charge and had little hope the Geek Squad could help. Was I wrong! The employee was available at my appointment time, explained exactly what he was going to do and how long it would take and then did it. In under the time promised and the best surprise? It was amazingly inexpensive. I wouldn’t hesitate to use them again.

Lengthy wait and processing of claim for iPhone under AppleCare

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

Had my I Phone 6s Battery replaced by Best Buy Mid Rivers. Apple said they are a 3rd party authorized repair facility. I called Best Buy and received a same day appointment. Phone took about 1 hour to replace battery. Cost was $31 including tax. Great service, Friendly and very Knowledgeable. I dealt with a Agent Hill from the Geek Squad. He was by far the best customer service person I have dealt with for a LONG time