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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 834 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the improved battery performance after the iPhone battery replacement service. Many customers also appreciate the quick service provided. However, some customers have reported concerns regarding the phone's durability after the replacement. A few customers have also mentioned the phone's tendency to overheat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 834 reviews
  • Pros mentioned:
    Battery performance

    Rated 4 out of 5 stars

    Had to have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone battery wouldn’t last 2 hrs. New one is working great

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Easy service and closer than taking to Apple stor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have replaced batteries at B.B. and the Apple store. Using B.B. was the same if not a little faster than Apple store and more convienient for us.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great battery replacement. my original battery died like crazy. this one lasted better than any phone battery i have ever had

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly service and got products in same order good job service techs you made it all easy to get fixed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad is a joke!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor customer service! There was only ONE associate at the service area to help multiple people. I had made an appointment, but waited nearly 1/2 hour to even be acknowledged and, even after that the associate was trying to guide another employee (obviously a new trainee) while helping me! Ridiculous! Then when I came back to pick up my phone, I was told that they had stripped one of the small screws on the phone and were not able to open the phone. I was told I needed to take the phone to a repair facility, have the stripped screw removed, and come back!!!! (I should add that we were experiencing a severe thunderstorm at this time)! However, I DID as instructed, returned with the phone and was told that I could pick up the phone the following day at about 5:30 pm! And I’m now being asked for a review???? Well you have it!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iPhone Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, effificent, little down time away from my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    New phone battery fixed my quickly dying phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone works better now and doesn’t die quickly like it used to

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Battery works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my iphone battery replacement done at best buy . They did their job right in time manner. since they installed new battery its work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Replace iPhone battery

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician replace our batteries in a couple hours and perfect work. If it was done by Apple store would have to wait for weeks.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone went for a battery replacement and it ended up not working after geek squad replaced it. Could not use it longer than 5 minutes. They said it was because when they opened the phone there was a loose cable and that in order to replace just the cable they would have to replace the whole screen that was perfectly fine and wanted to charge me another almost $400 to "fix" it. Ridiculous. My phone had no issues at all before it and I regret giving any money to them seeing that my phone came out unusable when I was just getting a battery replacement

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iphone Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced my iphone 6S battery with ease. It extended the life of the phone and stayed charged.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey but worth it. I received a follow up call after they fixed it. It only took a day. That was nice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 3 out of 5 stars

    Last longer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New battery lasted much better than the old one. It is a shame that they slow down with time forcing you to either replace the battery or purchase a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 4 out of 5 stars

    Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Quick and affordable service. Friendly staffs

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 4 out of 5 stars

    iphone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to have my iPhone 6 fixed and only took about an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 4 out of 5 stars

    Good service knowledgeable people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast service very knowledgeable. Geek squad repaired wife’s phone quick

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone in the morning and was able to get them after a few hours. Fast and reliable service. Staff was awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Get a new battery, and it's brand new!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never knew you could just purchase a iPhone battery and your phone will work just like when you first purchased it. "Do it!" -Shia Labeouf

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone now works fine and I am very satisfied with this battery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This battery is High quality! Definitely a life saver for preserving my phone’s battery

    I would recommend this to a friend
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