Customer Ratings & Reviews

The phone was returned not cleaned and I did not sense there was a general overview of the phone itself. The battery was replaced and that’s it. The phone didn’t operate correctly after and the screen was very non responsive after. I ended up trading it in at the Apple Store the next day so $100 for the battery down the drain.

very knowledgeable people, friendly staff, great to deal with them.

Was happy my iPhone battery was installed quickly. Only downside was the waiting in line to pick it up. I had to actually ask a volunteer to help me or I don’t know how long I would have waited.

Our iPhone 11 battery was not charging appropriately so we spent about $180 but it didn't help much. A few weeks later we replaced it with a new watch

Extremely quick service - was in & out within an hour

Battery is back to new again with the 29$ replacement.

Perfect service, my iPhone 6s is running like new. Fast.

I took my iPhone 7 into the Geek Squad at the Bestbuy store in Amherst NY to have what I suspected was a bad battery replaced. I was very impressed with the professionalism of the tech’s and their amazing talent. Obviously I was very pleased with the service and the treatment I received. I highly recommend the tech’s here

Excellent prompt courteous apple iphone repair service

I thought it was a free replacement - we had a voucher from ATT/Apple - then found out we had to pay for it! Boo on Apple - it was their issue, I think THEY (Apple) should have covered it.

Geek Squad never disappoints, Never can go wrong with their support and efficiency. Despite sometimes being yelled at low staff at times, they definitely dont get paid enough.

They are really rude at front desk the guy with white skin browns hairs and specs , he was sooo rude and even he broke my tempered glass and he was still behaving very very rude ! I will never ever visit best buy in entire life and I already report this to APPLE LEADERSHIP TEAM

My wife just upgraded from her iPhone 6s because the battery wasn’t holding a charge as well. I’m going to give the 6s to my mom so I decided to get the battery replaced before apple raised the price before the end of the year. Made a reservation on Apple’s website. Repair took place same day and was only $30

The Geek Squad repaired my phone’s battery and screen promptly and kept me informed of the process at all times. They use genuine Apple parts. I am very happy with the service and the process.

Service associate was helpful. Suggested that I consider replacing the phone, but completely understood why I wouldn’t. He gave an honest estimate of the time it took to repair.

Yea my original phone was broken during the battery replacement for some reasons. And the staff offered me a replacement iPhone instead. Pretty funny experience..fortunately ended well for myself.

The hob was great Unfortunately they told me it would be ready I had to go back twice

Team was great. Explained everything and quoted proper pricing. Even helped me to get into my Apple Pay since I didn’t have my physical card and they were mid fixing the phone

The agents greeted me nicely and made me feel welcome. I arrived at the scheduled appointment time I did on the Best Buy site. The individual who took my Phone for battery replacement did a excellent job of explaining what they were going to do and how long it would take.

I went to best buy to have battery replacement. Next after the battery replacement I was having issues with my phone speaker & I came back to best buy only for them to say to take it to apple after battery replacement caused speaker issue. I learned my lesson to take my Apple products that I have to take it only to apple and not best buy. I came to best buy to ask for my money return. Not to mention when I arrived to best buy in advance I also reserved a time which took someone a while to come see me. In my opinion I think best buy should train there employees throughly so this situation does not happen to someone else.