Customer Ratings & Reviews

Yes it works. Yes.

Great place to get a battery done service and quality for all your needs I do recommend the Best Buy team for helping do repairs to iPhone!

The agent changed my iPhone battery and fixed the crack thanks you so much

It was a fail... I ended up having to buy a new phone which was a cost i was not ready for.... And no authorized apple dealer would touch it after that. So yeah... won’t go back there for service again. At least not for Apple service.

Done quickly and worked great there after. I highly recommend getting it done with the geek squad.

Quick and easy and no problems. They could maybe watch their language, but they were nice.

The geek squad service was great. The battery maybe not so much. Didn’t last more than a year.

As typical my iPhone battery wasn't holding a charge at all. Geek Squad did battery replacement. Very helpful and quick service.

They were great! They were efficient and courteous. Much shorter wait than with Apple Store!

They were able to save my phone and I was elated as I didn’t want to loose info

The agent who worked with me didn’t need me to explain a lot. He really knew what needed to be done and did it fast and efficiently.

Quick install of a new front screen for my iPhone XS Max. It took longer to register the phone and do the paperwork that it was to fix it.

Make an appointment with the Geek Squad is my first tip. They are very knowledgeable and great to work with. Took care of installing my battery quickly.

An Apple customer care representative made an appointment for us to have a battery replaced done on my sons iPhone. The replacement didn’t go as planned and the geek squad told me I had to go to an Apple store to get the battery replaced. So the next day we went to the Apple store only to learn that the Best Buy geek squad did not do the battery replacement correctly. We spent a tremendous amount of time on this and after I wrote a review the manager of the geek squad in Doral called me to apologize and offer me a refund which I never received. I left messages for him but he never returned the call. Today I went into the store And he was not there and the manager that helped me didn’t really help me. This store has lost my business forever over $29. It sure would be nice for the Geek Squad manager to refund me the $29 like he said he would way back when but I am not holding my breath. If you are looking for good customer service, this isn’t the store to go to.

They agent changed the battery, explained everything to me, also changed the screen protector for me. They were very pleasant & friendly.

What can I say I get a lot of requests for Best Buy gift cards for birthdays and the holidays ! An easy gift and the recipient is happy !!! Win ... win !

My I-phone needed new battery. I was told it had a problem with moisture: causing me to buy a reconditioned Apple I-Phone for much more money.I think all my phone needed was a new battery. They have not refunded my money for the battery. I am still patiently waiting.

Replaced iPhone battery in the $29 replacement program. The service was fine, but I was upset I needed to go back twice. They called me to schedule the work, and even sent me reminders. When I arrived they put me through the check-in process, then realized they didn’t have the battery in stock. I had to go back the following week.

Great servuce sent me to Best Buy geek squad and the girl new how to fix it. She was very nice and knowledgeable

Kept my IPhone for over 5 hours to change the battery. Once I got it back I found a few days later that they disconnected my front camera.