Customer Ratings & Reviews

I booked an appt for a Sunday afternoon at 5:20 for a battery replacement. I used the Apple Support app. I got to the store at 5:10 and they told me it was too late to wait on it! I had to either drop it off or rebook the appt. Leaving it was not an option. The phone is needed. So I had to rebook. Why can’t this booking process be more transparent regarding dropping it off and waiting for it so the customer can know what to expect? I even tried to call the previous day to verify I would be able to wait and was told they couldn’t tell me because they didn’t know and had no way to check. Nor could they tell me if they had the battery in stock. Anyway - long story made short - I wasted my gas and time to drive to the store only to have to turn back around and go home. Can’t the system for booking be any smarter so people don’t waste time? Maybe ask in the app if you are going to wait for it like the car and tire dealers do - and then don’t let us book it after a certain time if waiting becomes a non-option!

They helped me replace the battery of my iPhone 6 and it seems like new again

I made appointment to get battery replaced on my IPhone 11. I thought it would be quick and easy. But no… It took almost an hour just to get checked in. I thought I had an appointment for the battery replacement job but really the appointment was just to check it in and drop off. They could not turn off “Find my Phone”. Apparently you can only turn this off at home. If you are not at home then IPhone goes into a 60 minute delay mode. The instructions did not tell me to turn off “Find my phone” before I came in. When I came back later after the delay, it still took 1 hour 15 minutes for the battery replacement. Also, when I first came to check in they said “Let me see if we have the part”. I think they should have the part ready if they make an appointment for a iPhone 11 battery replacement. Also they had me pay for service before it was done. Usually I pay for service after it is completed. Bottom line I had to spend half a day on this. I think they wasted my time.

I booked the appointment online through apple and when I came the lady asked that I had the iPhone 13 for battery replacement service. Try to pretend to Take a look at my phone a little bit and tell that they don’t have the battery in stock. They should’ve call me and let me know before I come. Ridiculous, what’s the point making the appointment? Waisted my time

Terrible service. I had my appointment at 11:40 am at Goleta Bestbuy. The lady told me that their iPhone guy is absent today. So I have to come 2 days later. What is this?? What's the point of the appointment then? Who will pay for my gas? Stupid and unreliable service ever. And after some chat, she just agreed to run a diagnostic on the phone and said that they will not even replace my battery even if I pay for it and want it (because apple says it is in good health at 83%!!!!). I chatted with Apple and they said there is no such policy, you can replace your battery whenever you want and pay!! Best buy is just willing to harras the customers and nothing else!! Getting the battery replaced directly with Apple. These people are not Apple, they are a Fake squad.

Waited 40 minutes beyond appointment time to be "checked in". When we returned to pick up we were informed the Geek Squad broke my phone and after 50 minutes, were informed they were unable to figure out the system necessary to issue a "loner" Spoke with manager the following day who assured me that phones ship via next day or 2-day air and the replacement device would be ready to pick up in 2 or 3 days at the most. It has now been nearly a week since my phone was damaged by the Geek Squad and the replacement has yet to arrive. Apple authorized provider or not, I would firmly recommend against using Best Buy for Apple repairs.

Waste of time. Scheduled appointment, showed up, and they told me the battery was not in stock. So I scheduled another appointment the same day at another Best Buy. Same thing, not in stock. The website should be updated where you can select your phone model and preferred Best Buy store, and then the system would warn you if it's out of stock or not.

I brought my iPhone 8 in for a battery replacement, I took it out of the case, dropped it and a small crack appeared on the back screen. When the agent came to look at the phone during intake he said they couldn’t replace the battery because of the crack, which had just happened. Allegedly there is a screen replacement service offered too but they wouldn’t do that and told me I needed to buy a new phone. I am traveling next week, made an appointment with an Apple store who will replace my back screen and my battery. Two things Geek squad claimed couldn’t happen. Thanks for wasting my time and trying to upsell me on a phone instead of helping me.

Service was fine. Product has been working fine since the repair.

So I schedule a battery replacement on my iPhone that I purchased from Best Buy Over two years ago. My battery was losing life quickly so I have looked at the battery health in settings. There was a message that said your battery is significantly degraded please visit an Apple Certified service provider for replacement. Btw no Apple care, I expected to pay. I arrive at the store and the tech takes the phone and comes back and says that the battery isn’t degraded enough and that Apple won’t let him replace it even if I was willing to pay $2000. This is crazy. Definitely cancelling total tech.

I was linked to Best buy through apple to replace iphone 11 battery, it stated non apple care would cost $89, so i made an appointment, the so called geek expert told me that they dont have the battery and they would only do a phone replacement. Total watste of time.

Brought in my iphone 8 to have the battery replaced, during the repair they damaged the ambient light sensor. So, since they were at fault they had to give me a new one.

Absolutely a waste of my time! FINALLY got an appointment I could make it too and drove to the store. Meet the tech he checks the phone and goes through the whole process to turn around and say sorry I can’t do this today because we are short staffed. A simple phone call before me going would have been nice. Heard horrible stories about the service but never had the experience till now. Never again for me!

i stopped by the store to have the battery on my iphone 8 changed--they told me i needed an appointment. they confirmed my battery was in bad condition. i made an appointment for three days later, showed up early, waited for 25 minutes while they fiddled on the computer trying to run a diagnostic (or something) on my phone, and then they told me they couldn't process me cause they didn't have the part. and couldn't tell when they would have the part. or if they could get the part. nor would they contact me when the part came in. and not even a 'sorry' as i left the store with my iphone not repaired. i was going to buy an ipad, but not at this establishment.

I made an appointment with Apple to have the battery replaced on my iPhone 8. I waited until the day of my appointment, went in to drop my phone off, and the service desk told me they didn't have any batteries in stock, nor did they know when the batteries would be in stock. They told me Apple randomly sends them batteries, and they never know what they are getting until they arrive. This process is broken. Complete waste of time.

Made an appointment online for authorized Apple battery replacement. Waited two weeks for the appointment, travelled over 20 miles to get to the store, only to be told that they did not have a battery in stock. Why take these appointments if you are unable to provide the service? Asked the Geek Squad member if he could tell me whether any other stores in the area had a battery and could do the replacement. Was told no, given a model number, and suggested to call around stores myself to find out. Very poor, I do not recommend.

I brought in an iPhone 11 and they said they could change out my old battery. They waited over 5 hours to say they couldn’t do it. Now if it cant be done that’s one thing, but they took over 5 hours to tell me. For a 20 minute job. Now it’s too late in the day for me to buy and set up a new iPhone. Incompetence. Don’t waste your time with the Geek Squad.

Told me that they “don’t replace batteries,” due to some laws and rules. I was upset and confused as to why Apple Support would refer me here for a battery swap if they don’t do it, but I just accepted it and left the store. Then I come to the reviews up here and see that everyone else was able to get their batteries changed and replaced…am I missing something??

I scheduled an appointment to have my battery replaced. I waited over 10 minutes for someone to come out the back just for them to tell me they didn’t have the battery for my phone. They then said I would have to wait 4 days for them to get the battery and they’d have to keep my phone until then. I made the appointment over a week ago. I don’t understand why the necessary parts were not ordered before.

Poor customer service & communication. Seemed 2 dislike job & customer. Ran a diagnostic on my phone that showed Bluetooth works. Showed them the problem of watch and Airpods not pairing. Told me Apple watch was too old to pair & the Airpods are paired to someone else's phone. When I showed the Airpods and watch would pair 2 a different Iphone got a "shrug." Showed them there was a problem. Said nothing they can do. Told me they can't commit fraud by asking Apple to repair something not broken. Was not asking them to do that btw.