Customer Ratings & Reviews

Quick efficient service. All my Teck stuff I trust best buy

Great battery replacement. The geek squad is as professional as Apple themselves, they did the battery replacement with ease. Happy with my 100% battery health!

after getting the run around at the apple store, came to BB to get replacement for my wife's phone. new battery works fine . made an appt online and checkin was prompt. only complaint is that they said the y would call when it was finished and they never did. probably wasted an extra hour at the mall waiting for them until i finally called in myself...

This battery replacement worked wonders for my cell phone. I thought I may need to purchase an entire new phone but this battery took care of the problem. So relieved.

Overall the Geek squad did a great job. The one issue was it took me a week to get that phone. Setting up an appointment was easy but then I had to wait an extra 2 days before I could pick up the phone. Because of scheduling issues. It would be great if they could fix that.

Very poor customer service! There was only ONE associate at the service area to help multiple people. I had made an appointment, but waited nearly 1/2 hour to even be acknowledged and, even after that the associate was trying to guide another employee (obviously a new trainee) while helping me! Ridiculous! Then when I came back to pick up my phone, I was told that they had stripped one of the small screws on the phone and were not able to open the phone. I was told I needed to take the phone to a repair facility, have the stripped screw removed, and come back!!!! (I should add that we were experiencing a severe thunderstorm at this time)! However, I DID as instructed, returned with the phone and was told that I could pick up the phone the following day at about 5:30 pm! And I’m now being asked for a review???? Well you have it!!!

They replaced my battry and my iphone 12pro Max screen

The Geek squad associate did very good job on their job.

Brannon was awesome! Very helpful with fabulous hair!!

Had my I Phone 6s Battery replaced by Best Buy Mid Rivers. Apple said they are a 3rd party authorized repair facility. I called Best Buy and received a same day appointment. Phone took about 1 hour to replace battery. Cost was $31 including tax. Great service, Friendly and very Knowledgeable. I dealt with a Agent Hill from the Geek Squad. He was by far the best customer service person I have dealt with for a LONG time

The Geek squad was great. Tested the battery quickly. They determined I needed a new one. They explained everything in a language I could understand. They did the work in timely fashion. Definitely get your iPhone checked for an infected battery and definitely have the Geek Squad do it.

Had my battery in my iPhone 6 replaced before the end of 2018 because the price of $29 instead of $79. Best Buy is now certified to work on Apple product so no need to drive to the Apple store. The battery replacement was quick and professional. It took about an hour to replace. I am glad I was able to get this done as the phone was running a bit slow. Plus I got it i. Before the price change.

Geek Squad fit me in when the Apple Store would not respond, and didn’t have time. Dropped off my phone, and returned within an hour and my phone was back to running performant while lasting several days. Highly recommended.

Needed a new battery for my old iPhone 6 and there was no apple store close by so Best Buy was gonna be it. They finished replacing the battery in about 30 minutes but told me 60 minutes just in case. Either way, it worked out for me. iPhone worked much better with new battery.

My agent was great. The problem was my order got cancelled. I tried to call & you can’t get a person in the store so I had to make an appointment & had to wait when I got there & was told my order somehow had been cancelled. I had already payed, Agent had to make new order & I had to leave my phone for a couple of hours. Took 12 days altogether, was originally old it would be 2-3 days.

My purchase of a new battery for my Iphone saved my phone! I didn't have to buy a new phone so I saved a lot of money. The Geek Squad were very helpful and made this an easy purchase saving me money as well as a lengthy drive to an Apple store!

Was having trouble with my phone, and wasn’t in the position to by a new one. Geek squad took the time to walk me through possible outcomes starting with best to worst after they evaluated the issues, during a very busy day-Black Friday. Diagnostics showed able to keep my phone going with a battery replacement. Phone lasted until I could upgrade.

My iphone battery would not keep a charge for quite some time! The geek squad replaced it and now I don't have that problem any more! I am so glad I didn't have to replace my iphone! The geek squad is so friendly and always know how to solve any problem you have!

I scheduled a battery replacement for my phone. I showed up, paid, left my phone with them, and was told to return about three hours later. When I returned, they were really cagy and weird and said they needed until the next afternoon for the replacement. I needed the phone for the morning for a work trip, so I asked if I could just have it back and bring it back another time. At that point they admitted that they had stripped the screws trying to get into the phone. I was frustrated and tried to talk with them about options, but they essentially told me to kick rocks. The manager was rude and dismissive and the whole experience was really disappointing. I ended up contacting Apple while sitting in the parking lot outside. This was an older iPhone and any warranties or coverage had long expired, so I didn't expect much, but I wanted them to know that their "certified" techs sucked. Long story short, I ended up with a brand new iPhone 16 for free from Apple. I didn't push or demand or anything. Like I said, my goal was for Apple to know how terrible Best Buy was. Apple ended up going way above and beyond in their customer care. Literally the polar opposite of Best Buy. I would absolutely not go here (Harrisonburg, VA Best Buy) for apple service.

My iPhone needed a battery change. Made appointment online and dropped off my phone. Came back at the appointed time and phone was ready. Battery works great and my phone suffered no ill effects. No scratches or blemishes. Great job and superb price point. Highly recommend.