Customer Ratings & Reviews

Went to the Geek squad with a reservation made via Apple and the work was done as promised within the time allowed.

I didn’t have a problem after I had the battery replaced. Didn’t have to wait that long for the service.

My local Best Buy is an authorized Apple repair location and got me in quickly to replace my failing iPhone battery.

So glad Best Buy replaced my battery. Now I can use my phone all day without having it plugged in all the time.

The Geek Squad replaced the battery in no time and did a great job putting the protective cover back on.

Nice and quick service to fix up the ol iphone6. Should last after Apple authorized repair.

The geek squad replaced my iPhone battery quickly and for the reduced fee Apple was charging.

Removed old and installed new battery for iPhone. Tested new battery and we were on our way quickly.

The Geek Squad sale associate was pleasant, patient and efficient. My daughters phone was fixed on the spot.

Very quick and friendly! Cared about my time. Made an appointment and got right in with no wait

Fast and efficient technicians and reasonably priced.

The replacement battery works perfect. I highly recommend getting your iphone serviced here.

The phone agent was very polite, but ordered the wrong batteries for our phones. As I was never contacted about their arrival nor given an appointment for their installation, I went in person & I waited 30 min. to find out they couldn't help. Then told I needed an Apple store appt. to do the job properly. NOT happy. However, money was quickly refunded.

I set up a geek squad appointment for my iPhone 6 battery to be replaced. While I hoped it would be a one day process, the geek informed me the first meeting would be to run a diagnostic on my phone and the batter will be replaced at a later date. I am happy with this service as I don’t need to travel much further to an Apple store.

Had iPhone battery replaced. Done quickly and without problems. Courteous staff. Happy.

The repair service is amazing. The people who worked there are very awesome. I recommend Best Buy.

the service itself is great. but the new battery still depletes quickly. i should have got a new phone instead.

I needed my iPhone X battery replaced. In doing so, I was informed that the speaker would also need to be removed and replaced because of the way the battery replacement worked. Free speaker! On top of this, the Agent working informed me that my iPhone X was eligible for a free screen replacement on Apple’s behalf, so I got a free screen with new FaceID and front speaker thrown in there too. Geek squad is the best!

dMy phone was promptly and professionally repaired.

Best Buy has a great staff of technicians who are human and understand the customers’ frustrations. The technicians I had worked hard to resolve the problems I was having and were kind and patient with me. I’ll go back if there are any more problems, that’s for sure. Plus, the store had plenty of distraction for the 6-year old I had with me while awaiting the repair!