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Customer reviews

Rating 4.3 out of 5 stars with 825 reviews

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  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

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    Rating 3.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 825 reviews
  • Rated 4 out of 5 stars

    Battery Fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery replacement was quicker than expected and did improve my phone’s performance. Unfortunately during the process, I had to get another screen protector due to my old one being damaged during the replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, quick, smooth install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Were very accommodative. Had issues with the display when replacing the battery and they replaced the screen on them. GREAT customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad replaced my battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing the battery is a bargain that made my phone "like new".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed battery for my IPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the battery for my IPhone 12 Pro Max quickly. Excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery Replacement for Iphone 7 Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved phone issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad staff was very helpful and resolved the issue with my phone. Exceptional service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great alternative to getting a new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a very good job and did it i. Kess time than expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New cell phone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This repair took a short time to complete and the service person was very efficient!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job...Service was terrific. Keep up the fine work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone battery replacement in-store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IPhone battery replaced with excellent customer service. The Geek Squad is always professional, courteous and competent. It took less time that they predicted. I’ll go there for phone repairs again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back to 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek Squad agent gave my dog cpr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that repaired my battery was super nice and helpful. Seriously, appreciate the professionalism and speedy job. Thanks again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like I have a brand new iPhone. No issues or complications with the battery change. No loss of data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad replaced my phone’s battery quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service and hospitality was excellent and I would recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad replaced my phone batteries quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on a tight deadline but GeekSquad was able to replace my batteries ASAP. It just took them a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New phone battery was installed. Customer service was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had agood experiance but wait at store was little longer than expected

    I would recommend this to a friend
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