Customer Ratings & Reviews

The guys were awesome! They were a cohesive team behind the counter and taking care of the customers with ease. Great to see and replaced my battery with no issues or changes to the phone. On time too.

Fixed the bleeding screen on my phone and the new battery lets my phone stay charged for days

My phone wouldn’t make it more than a few hours without a charge. Replaced battery and good as new. Now i don’t have to drop $700 for a new phone. If it gets me another year I’ll be happy. Service was quick and courteous.

Best Buy was able to get a new battery for my iPhone in stock extremely quickly--faster than any Apple store. The service took about an hour tops and was extremely pain-free. Would recommend to anyone who wants their old iPhone working like new.

Made appointments for two iPhone 6S+ battery replacements. Both were on time and one unit the technician found another issue which was approved by Apple for repair at no charge to the customer. Very happy with the service.

Great, quick service. Needed to get my battery on my iPhone 6 replaced, and geek squad was on the job. They ran some diagnostics and addressed the issue quick. Received a notification as soon as it was done. Phone is back to running 100%

The Geek Squad really took their time on my iPhone 6S Plus with the battery replacement. For only $29 they took the phone apart, replaced the battery, re-sealed the screen, and cleaned out all of the ports. It looks brand new again.

Came in to get my iPhone battery replaced. Was able to get an appointment same day and two hours later walked out with a brand new phone. So happy they offer Apple servicing at Best Buy. Would come back for any iPhone related issues.

I have changed the battery from the best buy store and its running super fast after the change. the staff support was great and I did not lose even a single bit of data with this change. the support was great and very professional

I took 3 iphones for battery changes. It was very quick and the service rep was very helpful. The phones work great with new batteries. But, my account is only credited with one battery change. I hope it can be fixed.

The Geek Squad members I interacted with in store at Best Buy, Jackson, TN were GREAT. Best Buy Customer Service Rep (BENJAMIN...not in store) was rude and unprofessional. There was a three week delay in repair.

I had to pay for the camera and battery replacement before they would order the parts. They failed to contact me for weeks. We are unable to call the store directly. Then when they finally did contact me, they insisted that I had to come right in or they would send my parts back. Both the employee and that employee supervisor were insistent that I had to come right in there however I was not able to that day.

I went to Best Buy to get my iPhone battery replaced. The technicians were very knowledgeable and they did a great job replacing the battery. Batteries were in-stock and replacement time was roughly 45 minutes.

Got my phone checked out and had battery replaced. Works Great and stays charged. Very Happy

The phone needed to be left behind for the installation, but it did not take too long. Battery continues to perform well.

My batter was dying pretty quickly during the day. I called Apple and got a replacement ordered and they shipped it to BB. BB did a great job of installing it with no issues. My battery has a noticeable improvement.

Great customer service. Very fast changing screen and battery. Perfect job.

I went to best buy to have battery replacement. Next after the battery replacement I was having issues with my phone speaker & I came back to best buy only for them to say to take it to apple after battery replacement caused speaker issue. I learned my lesson to take my Apple products that I have to take it only to apple and not best buy. I came to best buy to ask for my money return. Not to mention when I arrived to best buy in advance I also reserved a time which took someone a while to come see me. In my opinion I think best buy should train there employees throughly so this situation does not happen to someone else.

The agent fixed my screen and later after I told him replaced the battery. There was a delay in fixing it so I had to wait a few hours and I also got a screen protector put on that I was charged half price for. Ok service and ok phone.

It took me 3 different trips to get them to change my battery. If you are planning to use them I would suggest early morning