Customer Ratings & Reviews

Geek squad helped me in a timely fashion. I have an Iphone 13 Max Pro, so there aren't parts in stock at the store. They requested a new battery, which arrived by mail very quick and installed it in no time.

They had a replacement battery in stock and completed the repair timely.

The agents were great! They did a wonderful job of replacing my iPhone 13 mini battery.

Took my phone to fix battery life, since I didn’t want to buy a new phone. Battery life is back to new again, lasts a long time. Staff were really nice and understanding of my situation. Overall beautiful transaction!

Replaced my battery and the phone doesn’t have to be charged as much.

Really happy with the results. Low cost install means I don’t need to spend lots on a new phone. This battery makes my phone perform like new. Fast and easy service with an appointment. Thanks !!

The Geek Squad correctly installed a new battery into a iPhone 12 Mini

Courteous staff did a great job. I booked an appointment only to find out there was no battery in stock. Would be nice to know that up front because that made the first appointment kind of a waste of my time. Then it took over a week to book the second appointment to actually replace the battery due to my schedule constraints and their availability. You should set up a waiting list for next available. Then the battery replacement itself can take 1-2 hours. Overall a lot of wasted time due to the system set up.

Original battery. A quick and professional replacement took only one day.

Had I-phone 12pro battery replaced and phone has longer battery life now

My battery swelled and caused my phone screen to pop off, also causing mac anxiety. I brought it to Geek Squad, they told me it was most likely an easy fix, and had it ready for me the next day. Certainly the best service, quality, and reliability.

I like that Best Buy Geek Squad is an authorized Apple iPhone repair facility. They charge the same as the Apple Store. Replacing the battery in my phone was quick and easy. No hassle. The gentleman who helped me was very considerate.

It was very easy and my battery is working well. the 2 squad members who assisted me were fantastic.

They attended to me in a timely manner, and they delivered my equipment at the agreed time, and up to now it hasn't failed me and my iPhone's battery is still good. Excellent service and the staff's human qualities.

Great service, they replace my iPhone battery fast

The Geek Squad successfully replaced the battery of my iPhone 12 mini.

My iphone 13 had reached a critical point with my battery showing 75% of life left which means it has degraded since when it was new years ago. I found out that Best Buy/Geek Squad can replace the battery which was an easy and economical solution!

The steps / time / and process to get my Iphone battery replaced could have been better and I very much wish it had gone quicker. The staff was friendly but not enough of them to help in a timely manner. The really frustrating part is that as soon as I got my phone back, the charging station was not working consistently :(

had the battery replaced on my iphone 13 mini. fast, affordable, and the new battery is working perfectly.

They did a good job. There was some confusion about the battery being in stock so I did waste a trip when they didn't have it.