Customer Ratings & Reviews

Geek Squad Agent Kat was very helpful in getting my batteries replaced in two of my older iPhones. Great experience, and phone batteries are working great.

New battery, not a bad price. Now I can keep my phone 3 more years and not worry about a new phone with a higher bill. I am happy with Best Buy

The whole process was great except when it came to letting me know when my phone was ready to pick up. Instead of calling me at the number I left with them they emailed me. I didn’t have access to my phone and I was out of town so I couldn’t go home and check my email. Other than that it was great and really pretty fast

The service was quick and friendly. The technician was very knowledgeable and noticed immediately that the phone screen looked odd. After removing the case and the privacy screen, she noticed the battery was swollen and was slightly pushing the screen away from the phone! In and out very quick while I ran a few errands. I 100% recommend and will be a returning customer in the future. Thanks Geek Squad!!

New battery replacement done efficiently. Would return for service again.

It was smooth in and out. They replaced the battery in less than an hour.

I bought a new battery for my iPhone and had it replaced, so far so good.Excellent service and accommodating staff.

Awesome guys did a great job speedy service and friendly staff

Just what I needed when my battery life was noted to be at 79%. Now I can relax with a full charge and new battery

Battery replacement by Best Buy was very efficient

Battery was replaced in a timely manner and has worked fine since installed.

The process went smoothly and fast. Everything was done.

The Geek Squad replaced the battery in my iPhone. Easy and affordable.

Got a new battery for my iPhone so glad I did!!!!!

Geek squad replaced the battery in my iPhone. They were super kind and very professional. I will be revisiting for an explanation as to why the battery replacement did not fix my issue of a quick dying batter.

Appointment was prompt. Service was quickly performed.

Prompt and seamless response when dropped off phone for battery replacement. Unfortunately, phone continues to have issues. Therefore, returning to understand why.

Replaced phone battery perfectly in about 30 minutes!

I had an excellent experience with the Geek Squad team at Best Buy. They were professional, knowledgeable, and very patient while explaining everything in a way I could easily understand. My issue was resolved quickly, and they went above and beyond to make sure I left completely satisfied. It’s reassuring to know I can count on Geek Squad for reliable and friendly service every time!

Great job works like it should. Fast work. Job well done. Geek