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Customer reviews

Rating 4.3 out of 5 stars with 835 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers frequently mention the improved battery performance after the iPhone battery replacement service. Many customers also appreciate the quick service provided. However, some customers have reported concerns regarding the phone's durability after the replacement. A few customers have also mentioned the phone's tendency to overheat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 835 reviews
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iPhone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced phone battery perfectly in about 30 minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Best Buy experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick efficient service. All my Teck stuff I trust best buy

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 3 out of 5 stars

    Phone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and seamless response when dropped off phone for battery replacement. Unfortunately, phone continues to have issues. Therefore, returning to understand why.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek squad installed battery in I phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job works like it should. Fast work. Job well done. Geek

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced by IPHONE battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was clear in communicating with me the time, and delivered product within the 3 hours as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone service was fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was friendly, helpful, and efficient. It was a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad reps did a great job on my battery replacement. Good as new!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 4 out of 5 stars

    Battery Replacement for Iphone 7 Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 4 out of 5 stars

    Great alternative to getting a new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my iPhone battery quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very professional and they fix my iPhone quickly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery Fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery replacement was quicker than expected and did improve my phone’s performance. Unfortunately during the process, I had to get another screen protector due to my old one being damaged during the replacement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced iPhone batteries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced batteries. Took a long time to complete the repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast friendly service. Young lady that helped me was very nice. had battery replaced in less than 3 hours. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Back to 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek Squad Iphone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it took two hours to replaced the battry on my phone. Very friendly and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, quick, smooth install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Were very accommodative. Had issues with the display when replacing the battery and they replaced the screen on them. GREAT customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed battery for my IPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the battery for my IPhone 12 Pro Max quickly. Excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad replaced my battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing the battery is a bargain that made my phone "like new".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved phone issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad staff was very helpful and resolved the issue with my phone. Exceptional service!

    I would recommend this to a friend