Customer Ratings & Reviews

The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

I had scheduled appointment time” yet you allowed some else to go before me I waited an extra hour! Very Unprofessional on your part” it ended up going over an hour no real apology ! Why make appointments?

Great service and description of the job tat was done.

Geek squad repaired my iPhone and had it back the same day! Great service

Lengthy wait and processing of claim for iPhone under AppleCare

The store was very busy at the time but they handled everything in a timely and professional manner

The staff were very nice and patient. I am satisfied by their service as well.

Good replacement which has helped my battery life and the overall experience of this older phone. I was disappointed that they did not have parts in stock.

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

I brought my iphone in for inconsistent charging issues and was informed a new battery was the diagnosed issue. 2 things were not okay: 1) I left it to have battery replaced, I did not here from GS so I cld from my husband’s phone & they said they were trying to reach me using my phone number! (phone I left with them!). I told him I even left a different number when I called the squad and email address for contact but it was not used. 2) So When I went to check on the status of my phone, they then told me that the screen would not turn on so they would have to send it off to get looked at at the Apple store in either Houston or Oklahoma. They said it would take some time to get the paperwork together and I would be contacted to come in and sign documents to give authorization to send the phone off for repair. after four hours I did not hear from them so I called the geek squad and they said paperwork was not ready. it was then I decided to go back to the store pick up my phone and take it directly to the Apple store in San Antonio. I ended up paying $49 for a new battery put in by Geek Squad to my old phone but the entire phone had to be replaced by Apple store because they could not repair it. I don’t know what went wrong that the screen was not working after I took it in when it was working before and the only problem it had was that the charger was not charging very well but I had already purchased a new charger for my phone and just wanted to make sure that everything was working well that’s why I took it in the first place.

Great service tbvh. I changed my battery instead of getting a new phone and I don’t regret it at all.

I've been a 20+ year Apple user, and under almost all circumstances would go to the Apple Store for service. Today I tried to get an appointment for an iPhone battery replacement, and when I went to the Apple Store online, I couldn't get an appointment until Friday! So, seeing that they also list Best Buy as a service center, I went to the Best Buy website, and got an appointment in one hour...certainly a lot better than Friday! I was a little skeptical, as I always associate the Geek Squad with being a "PC" team, but I arrived at the time of my appointment, dealt with Mike (Agent Nelson), and he took care of the battery replacement in less than an hour, which was his estimate of how long it would take. He was professional, friendly, and efficient in handling the case. And, the phone was returned to me in exactly the same, clean condition, as it was when I left it with them. I couldn't recommend both Mike, and the Geek Squad, any more highly, and would definitely return if I needed some sort of service again. I was very happily surprised. Thank you Mike!

service was incredibly long, like 4 hours on two separate days long... I was made to feel extremely uncomfortable during that time the geek squad employee manipulated me to share personal phone contacts because he (Amir) opened the charger I needed to buy but never rang it up and the service lasted like a half hour past close.. when I texted to ask what I owe him for the charger the next day he asked me on a date?! when I didn't reply he said he was joking and that the charger cost would be written off as customer satisfaction for how long the service took.but he later texts me demanding this money from me..? so disgusting and unprofessional, and such a stark difference from the entire rest of the staff. everyone else was honestly fantastic and I feel bad he just makes the whole company look bad

I needed to get an iPhone 8 battery replacement but I had heard scary stories that it would cost a lot of money and that the Apple Store was the only one qualified for this type of work. By chance, I was at the Best Buy store and realized that the Geek Squad was contracted by Apple to work on iPhones. I had them do it, and for a great price.

Good batter replacement. Fixed up iPhone 8 battery in a timely manner. Had to go to the Best Buy repair store, but they did a great job.

The Geek Squad team removed my bad iPhone battery successfully and installed the new one while I waited, keeping me up to date through the whole process.

They did a timely and great job. Great store and geek squad.

The battery was changed quickly and has worked well. I’m very satisfied.

after getting the run around at the apple store, came to BB to get replacement for my wife's phone. new battery works fine . made an appt online and checkin was prompt. only complaint is that they said the y would call when it was finished and they never did. probably wasted an extra hour at the mall waiting for them until i finally called in myself...

Efficient, professional, phone fixed and ready as stated it would be at the time was stated.