Customer Ratings & Reviews

The agent changed the battery and put screen shield on the iPhone. Two agents and both pleasant were pleasant.

The Geek Squad team removed my bad iPhone battery successfully and installed the new one while I waited, keeping me up to date through the whole process.

The battery was changed quickly and has worked well. I’m very satisfied.

Scheduling was a bit of a think but the work completed was good. Cost was good. Just hated having to plan so far in advance and stand in line to see squad members. Also the lead time on the battery was not initially shared and I felt was a long time. Why are batteries not in stock? or at least an overnite item, not more than 7 days.

The repair scheduling hours are until 5pm, you shouldn't offer until 8pm

I had a replacement battery for my iphone. The agent was very helpful and knowledgeable about the product.

after getting the run around at the apple store, came to BB to get replacement for my wife's phone. new battery works fine . made an appt online and checkin was prompt. only complaint is that they said the y would call when it was finished and they never did. probably wasted an extra hour at the mall waiting for them until i finally called in myself...

Made a same day appt online and was taken care of right away.

This battery replacement worked wonders for my cell phone. I thought I may need to purchase an entire new phone but this battery took care of the problem. So relieved.

Agents installed new phone battery, explained the process ad time to fix.

The people helping me were great! Personable and very helpful. Changed my battery, explained everything and got it done.

Geek Squad was very thorough and explained the process and how long it would take. Great service. Genuine Apple battery life drains slower than the knockoff batteries for the iPhone Xr l.

The service was excellent. Quick, but thorough with great communication. Couldn't be happier

Great battery replacement. The geek squad is as professional as Apple themselves, they did the battery replacement with ease. Happy with my 100% battery health!

The gentleman who helped my daughter was beneficial, polite, and knew what he was talking about.

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!

Had my I Phone 6s Battery replaced by Best Buy Mid Rivers. Apple said they are a 3rd party authorized repair facility. I called Best Buy and received a same day appointment. Phone took about 1 hour to replace battery. Cost was $31 including tax. Great service, Friendly and very Knowledgeable. I dealt with a Agent Hill from the Geek Squad. He was by far the best customer service person I have dealt with for a LONG time

Overall the Geek squad did a great job. The one issue was it took me a week to get that phone. Setting up an appointment was easy but then I had to wait an extra 2 days before I could pick up the phone. Because of scheduling issues. It would be great if they could fix that.

The Geek squad was great. Tested the battery quickly. They determined I needed a new one. They explained everything in a language I could understand. They did the work in timely fashion. Definitely get your iPhone checked for an infected battery and definitely have the Geek Squad do it.

Had my battery in my iPhone 6 replaced before the end of 2018 because the price of $29 instead of $79. Best Buy is now certified to work on Apple product so no need to drive to the Apple store. The battery replacement was quick and professional. It took about an hour to replace. I am glad I was able to get this done as the phone was running a bit slow. Plus I got it i. Before the price change.