Customer Ratings & Reviews

I was able to receive the battery replacement under apple warranty for a discounted price. Best Buy's system to schedule at the time was a little difficult. Had to make 2 trips, but they did a good job with the replacement.

The Geek squad associate did very good job on their job.

They replaced my battry and my iphone 12pro Max screen

Brannon was awesome! Very helpful with fabulous hair!!

Took my phone in for a battery replacement. Battery is working fine now, good job.

Great service, had to wait a day since the Apple specialist was out, but they tried their best to resolve my battery issue by even trying to offer a replacement refurbished unit. Repair was flawless.

I went to my local BestBuy to change the iPhone battery. It turned out that the new battery burned the old phone, as the geek technician told. So they replaced my phone with a new one. It feels much faster than the old one, and the new battery works great.

The agents replaced our iPhone battery with a new one and our iPhone works Great now. No more battery concerns!

iPhone 6s battery was died after three years and needed replacement. The new one works the way it should. Geeksquad did a great job after a couple of appointment glitches but all is good now

Got my iphone screen and battery replaced. It had to be sent to a different store to be fixed and was back the same day!

The Geek squad were great. I didn’t have to wait long in line. I told them what I needed and they happily went to work. The service was quick and he was able to answer the few questions I had. Excellent service.

It works really great as the software in this iPhone se was making me hate my iPhone I immediately jumped on to get a new battery so far the phone has been great just sucks YouTube drains the battery like crazy they need to make this app less power hungry!

Had the battery replaced in my iPhone 6S during the Apple Battery Replacement Program which subsidizes the cost. So far so good...no issues with this new battery.

called Apple and set up a battery change at BestBuy ( authorized battery repair). best buy associate was helpful and knowledgeable. within 30min i had my phone back with a new battery. hopefully the new battery will last as long as the old one did

The agents were able to quickly fix the screen on my phone and change the battery and now my phone works great.

I got my iPhone’s battery replaced by Geek squad. They just took a little over two hours. Replacement was very professional and i got my phone back exactly at the promised time. Battery has been working great, phone is alot more responsive now.

My phone went for a battery replacement and it ended up not working after geek squad replaced it. Could not use it longer than 5 minutes. They said it was because when they opened the phone there was a loose cable and that in order to replace just the cable they would have to replace the whole screen that was perfectly fine and wanted to charge me another almost $400 to "fix" it. Ridiculous. My phone had no issues at all before it and I regret giving any money to them seeing that my phone came out unusable when I was just getting a battery replacement

The Geek Squad replaced my iPhone battery quickly. I had called to set up an appointment; the technician was available on schedule; the battery was replaced and phone returned on time. Very much appreciated.

My mothers phone was starting to die as soon a you unplugged it from the charger. Apple suggested I take it in since there is not an apple store anywhere near my area. Took it in and got it back in way less time than they said it'd be ready!

The guys were awesome! They were a cohesive team behind the counter and taking care of the customers with ease. Great to see and replaced my battery with no issues or changes to the phone. On time too.