Customer Ratings & Reviews

Fixed the bleeding screen on my phone and the new battery lets my phone stay charged for days

It is very pleasant experience. I check in for my iphone repair at 7pm and i got back my phone at 8:30pm. It is very fast and professional service. Highly recommended. And the price is the same as apple store.

The repair scheduling hours are until 5pm, you shouldn't offer until 8pm

Love the ease and the fact that the Geek Squad was so accommodating with the time frame that I needed my phone fine by. Love the quick service and friendly service from the Geek Squad team.

Since my iPhone 6s battery was replaced 2 months ago at Elk Grove bestbuy, it lasted for 2 days between changes for moderate usage. Service was fast , 1 hour browsing inside the store then it is ready.

My iPhone6 went “dark”. I couldn’t get it to charge or wake up. The guy at customer got it to charge enough to run diagnostics. We ended up with a new battery under the Apple Battery Replacement Program.

I had the batteries replaced in two iPhones. Not only is Best Buy Apple authorized, but they we fast, courteous, and very professional. I'm not sure why anyone would deal with Apple for such service.

Geek Squad did an amazing job. They were very professional in explaining what they were going to do. It only took about an hour or less and my iPhone battery till this day is running great.

Made an appt and quick service since no one was in front of the line.

All the 3 people who helped me with this service did an excellent job, were courteous and patient.

My Apple cell phone Was not functioning correctly and I contact at the Apple store. And this was where I was referred to the Best Buy store in Lakeland as an option to get the battery changed out of my phone. Knowing that there had been a defect in the iPhone 6s battery I was a little surprised that I still ended up having to pay a fee for the battery

The service representative was very courteous and knowledgeable. I had the battery in my iPhone changed. It was completed relatively quickly and was not too expensive.

Battery was bad they installed new one and it was good to go. The employees were professional and good at their job. If you need a replacement they are the ones to do it.

The agent fixed my screen and later after I told him replaced the battery. There was a delay in fixing it so I had to wait a few hours and I also got a screen protector put on that I was charged half price for. Ok service and ok phone.

Got my phone checked out and had battery replaced. Works Great and stays charged. Very Happy

Agents installed new phone battery, explained the process ad time to fix.

I got the very best customer service in my Iphone battery replacement and it was ready in two hours. I also love the new appointment scheduling but it needs to be advertised much more on your website.

The replacement was fast. Everyone was great and knowledgeable about what to expect. After they were done the phone worked like new and I did not experience any issues.

I took my iphone to the best buy geek squad because my battery was going bad and the technician replace it on the spot in a reasonable amount of time. Best customer service

I had to get a new battery for my iPhone installed, so Best Buy was the closest store that could do it. It was an easy process-I made my appointment online and went to the store. The only thing I wish I had known was that even though I had an appointment that didn’t mean my battery would be replaced right then, I had to leave my phone and return 2-3 hours later. It would have also been helpful to know that I needed another phone with me so they could contact me when complete, the location I visited was not close to my house so I had to stay in the area.