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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 816 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the battery performance as a strong positive point. Additionally, customers appreciate the repair speed. However, some customers have expressed concerns regarding the product's durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 816 reviews
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Iphone 5 replacement battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the replacement battery that I had bought. Phone functions like new.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Like brand new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got my battery replaced my iPhone’s battery life becamse significantly better.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Very fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job changing out my iPhone battery! Fast courteous service....

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I had to get new phone from apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to best buy to have battery replacement. Next after the battery replacement I was having issues with my phone speaker & I came back to best buy only for them to say to take it to apple after battery replacement caused speaker issue. I learned my lesson to take my Apple products that I have to take it only to apple and not best buy. I came to best buy to ask for my money return. Not to mention when I arrived to best buy in advance I also reserved a time which took someone a while to come see me. In my opinion I think best buy should train there employees throughly so this situation does not happen to someone else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery replacement at Best Buy luv it no long lines and super service

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Big help and affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got us more life out of this old phone and it wasn’t too bad &

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Replacement Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new replacement battery worked great on my IPhone 6S.

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 5 out of 5 stars

    fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast service and reasonable price. Great alternative rather than buying a whole new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was well worth replacing my battery and it was done quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my phone battery quickly and efficiently. Phone runs just like new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 iPhone batteries replaced quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both mine and my husband's batteries on our iPhone 6 needed replacement. We had 2 separate appt. schedule but the lady agent didn't have an issue taking us both when we showed up. She patiently explained what needed to be done so we knew what to expect. She was thorough and methodical. We got our phones all fixed, cleaned and ready as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Phone is like new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Determined to make my phone last. Best $29 I spent. Geek squad was great and fast!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great and quick service

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to change out my old iPhone battery. Quick and great service

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery replacement for my iPhone. Same price from Apple with less wait time

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    New battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy provided excellent service and was able to put in a new battery very quickly!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to have the battery replaced working awesome now

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery wasnt charging and got it replced. No issues since.

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy check in, fast and smooth service, great experience overall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    battery replaced in lees than an hour!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Best Buy for replacing my iPhone 6 battery through the Apple Battery replacement program. It was quick and simple and much easier and convenient than making an appointment and going to the the Apple store.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Pros mentioned:
    Repair speed

    Rated 5 out of 5 stars

    battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad replaced the defective battery very quickly.

    I would recommend this to a friend