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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 816 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers frequently mention the battery performance as a strong positive point. Additionally, customers appreciate the repair speed. However, some customers have expressed concerns regarding the product's durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 816 reviews
  • Rated 5 out of 5 stars

    Battery replacement in IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job replacing the battery in our iPhone I would have them do this again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Apple Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery replacement was done quickly and perfectly on an older iphone (iphone 6). The geek squad in Lubbock, Tx is phenomenal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend extremely friendly knowledgeable staff and gets product done on time and uses original equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was gear and speedy. Only thing was they had it under the customer name.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new batteries in my wife’s and my I phone. Geek Squad took care of. It at a good price and good service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and turnaround time. No complaints. Good choice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    satisfactory service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lot of rush due to holiday period but am satisfied with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glass replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not a battery replacement was a screen glass replacement. Excellent job. Timely service. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the appointment. They saw me right on time, completed the replacement within the timeframe they gave me and it works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad replaced my iPhone battery

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and were as timely as possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Way to go Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great! Turned in my phone for repair and was fixed within a couple of hours!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Restore my broken screen perfectly: despite being pricy it’s a great service outside of apple!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poorly trained

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad techs lied on several occasions, broke my phone, and only offered a far inferior loaner phone when I complained about the inconvenience. I look forward to never using their services again!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New battery installation successful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad put in a new battery and it works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery is still working until now!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent buy. Did not use the phone for a week and the battery did not drain at all.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery and screen replacement.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new screen is great. No complaints. The new battery is no different than the original 3 year old one. When phone was new it would last all day easily now I get half a day. Glad I got the screen but wish I didn’t waste the money on a new battery.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced battery in iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job replacing the battery in my phone.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    iPhone Repair II

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good team, good customer service, iPhone hood like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife's battery was dying fast and Apple still had the replacement for cheap and it was done within a few hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve loved this and had no problems with it so far

    I would recommend this to a friend