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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 816 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the battery performance as a strong positive point. Additionally, customers appreciate the repair speed. However, some customers have expressed concerns regarding the product's durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 816 reviews
  • Rated 5 out of 5 stars

    Dropped iphone in bathroom sink.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I remember, you guys charged me $300 to repair my iphone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my iPhone 6 battery replaced and it works like new! I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad gave me great service without even leaving my home

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mishandled sign in for repair. Spent over an hour with Best Buy remote customer service department to resolve. Should be able to contact the local store not a call center. Too much time spent correcting Best Buy’s mistake. Repair was completed after management intervention.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy in Greenwood has the best service in the service department.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Did everything just like they said they would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and cheap. It was like getting a whole new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    U need this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone loves a great product and this is definitely a must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service replacing my phone with shuttered screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Process was extremely easy!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every one that works here is helpful and polite! Going back soon.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 2 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery replacement would have gotten 5 stars but,after having made an appointment with geek squad, almost an hour passed before they called my name.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great fast and friendly . They were on point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to do. Glad Apple made it available for everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick quick quick

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy. Conveniently efficient and cost appropriate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone runs like a brand new one. Excellent performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New battery

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace an old worn out battery on my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had get my battery replaced at Best Buy on my cell phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very prompt and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the battery was handled without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love going to the geek squad always getting stuff done

    I would recommend this to a friend