Customer Ratings & Reviews

Good customer service, and efficient battery for my iphone

Great service, they replace my iPhone battery fast

The agents replaced the battery in my apple iphone se 2020 second generation

The Geek Squad successfully replaced the battery of my iPhone 12 mini.

Got a battery replacement on 13 pro. Its good. But I expected the battery to last longer

The technician was very helpful and polite throughout the process. I forgot couple of things for my appointment and he politely helped me with getting the battery ready and setup the follow up appointment to get it replaced

I was extremely hesitant in setting up an appointment at Best Buy to replace my iPhone 6 batter. My phone is my lifeline, and being without it for a mere hour is worrisome to me -- I have family in Pittsburgh along with a job that has called me for offered overtime. However, my battery was lasting maybe 6 hours with very minimal use. I even had an expensive Mophie case that I would use to "charge" my phone three times throughout the day to give me enough juice until bedtime in which the case and iPhone battery needed charged. I had the dilemma of either spending about $30 to get the battery changed, or spend $1,000 in getting a new phone. As I am going back to school in the fall, money is tight, so I wanted to try and give the battery change a first try, and I am happy I did! The Geek Squad techs were great and reassuring! I happily wandered the store, and were prompt to let me know the swap was done! Now my battery lasts all day without needing a charge! It saved me a new phone! Now I am telling all my family members to take advantage of this opportunity if their batteries are less than optimal.

They replaced my phone battery and I got it back same day. There were some weird scheduling issues with BestBuy's system and Apple's system (I got the appointment through Apple), meaning I didn't get any emails about the service (no receipt and no "it's done" email). The Geek Squad associates were cool, though, and the price was good. I just did errands and came back in when I figured it might be ready, and it was.

I got a great appointment with the Geek Squad at exactly the time I wanted - he completed the job very quickly and the price was just what I expected. Well done!

This was all I needed to take by 5+ year old phone and make it like new again. It really holds it's charge now. Very affordable. A worthwhile investment!

The steps / time / and process to get my Iphone battery replaced could have been better and I very much wish it had gone quicker. The staff was friendly but not enough of them to help in a timely manner. The really frustrating part is that as soon as I got my phone back, the charging station was not working consistently :(

Geek Squad Agent Kat was very helpful in getting my batteries replaced in two of my older iPhones. Great experience, and phone batteries are working great.

had the battery replaced on my iphone 13 mini. fast, affordable, and the new battery is working perfectly.

I had my iPhone battery switched out by Geek Squad. I went in the store and went over to the Geek Squad counter and they immediately diagnosed it. That was free and took about twenty minutes. They showed me that my battery was not working properly which was causing issues with my phone. After that I set up a time to come back and have my battery replaced. I dropped off my phone for that appointment and they called me back about 2 hours later. My phone looked exactly the same. There were no marks from taking it apart and it has been working properly again ever since. All the issues I was experiencing related to the battery have stopped. The phone overall is working like new again. It was very inexpensive and hassle free to use this service. I would recommend Geek Squad to anyone else who is having an issue with their iPhone battery.

The battery replacement gave new life to my iPhone. Geek Squad did a great job installing it.

Geek squad agent replaced my iPhone battery and good

New battery, not a bad price. Now I can keep my phone 3 more years and not worry about a new phone with a higher bill. I am happy with Best Buy

Raven at the Gastonia store is the ultimate professional Geek Squad technician! I always request my appointments with her. Wonderful to her customers and incredibly patient!

Probably even more important than phone features is the battery life. When you are recharging your phone after only a few hrs of use, this gets old fast. Geek squad in an authorized Apple Service Provider. With a new battery in a fraction of the time it would take at an Apple Store, my iPhone 8 is working normally again.

I don’t want a new, bigger iphone so this is helping me extend the life of the one I have and love!