Customer Ratings & Reviews
- Model:
- JTSA102
- SKU:
- 10757502
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Does not hold larger monitors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving this a 1 star due to the description saying it can hold up to 32” and also 17 pounds. My monitor is 32” and 14 pounds but it was unable to hold it steady without it consistently coming down. I have tried to tighten the screw as far as it can go and same result.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Double-check that all screws are tightened securely. Check if the monitor's tilt and swivel adjustments are properly configured. Improper adjustment may affect the stability of the monitor on the mount.
Best Buy total tech member
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In one of the branches the screws are causing problems means little quality
No, I would not recommend this to a friendDoes not support 2 32" monitors dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 32" monitors that weigh about 16 lbs each. The product clearly states 17.6 lb capacity for each monitor arm. Not true, my main monitor tilts down as it clearly does not support the weight of the screen.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your Ergonomic Dual Monitor Desk Mount. The issue may be that the monitor arm was not assembled correctly. Our customer support team can assist you with setting up the monitor arm. To contact our customer support team please visit the j5reate website then click on on the "SUPPORT" tab at the top right of the webpage. Thank you.
Would not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to set up and doesn’t move the way you’d expect for it to.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you.
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are meant to clamp onto a surface, so if your desk edge isn’t the right configuration it won’t work. My desk has a frame so this didn’t fit. Your work surface will need the clearance for the clamp to fit.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your Ergonomic Dual Monitor Desk Mount. Our customer support team can assist you with with answering questions about the clearance needed to attach the mount. To reach out to our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Manufacturer is garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just want to save people time don’t even bother trying to reach out to the manufacturer. If there’s an issue I’ve sent four emails no one ever replies ended up having to do a charge back.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your Ergonomic Dual Monitor Desk Mount for Most 17” -32” Monitors. We have a phone support number that you can reach as well. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Terrible product.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weaksauce. This would not hold my dual 32-inch Dell gaming monitors.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Designed to fit 17" to 32" monitor weighing up to 8kg/17.6 lbs. monitor per arm.
Not aligning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not get to use, it’s defective because the plate where it mounts on tv is off and will not align correctly!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your Ergonomic Dual Monitor Desk Mount for Most 17” -32” Monitors. The product is designed to work with monitors as described in the product name. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Dual arm monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was helpful with my couple monitor for me to work project . Easy to adjust to view level also it can twist from horizontal to vertical which is great.
I would recommend this to a friendMonitor arm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for the price assembly was easy very sturdy
I would recommend this to a friend