Customer Ratings & Reviews
- Model:
- JTSA102
- SKU:
- 6559547
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the Ergonomic Dual Monitor Desk Mount's ease of use and adjustability. Many appreciate its overall performance and simple setup, noting that it effectively frees up desk space and is compatible with their monitors. However, some customers have concerns about the weight capacity and cable management, while others feel the price may not be justified.
This summary was generated by AI based on customer reviews.
Sturdy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with the two monitors. Sturdy and well made.
I would recommend this to a friend- Pros mentioned:Adjustability
Weight limit is deceiving
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for one 27 inch and one 32 inch pair of Dell monitors. The 27 inch works wonderfully and is held with little wobble, however my 32 inch monitor which is 16.6 lbs (one pound less than the arm load limit) is struggling to stay on the arm, and the weight keep it tilting downwards even when the bolt is tightened beyond what it should need. The gas arm struggles to hold the monitor, and so I'll be investing in a stronger set
I would recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the Ergonomic Dual Monitor Desk Mount. I customer support team can assist you with determining the issue and with finding the solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Monitor mount
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for 2 32” curved monitors Highly recommend this item
I would recommend this to a friendWorks great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my two 27” monitors. Easy to assemble.
I would recommend this to a friendHolder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! It work great with both of my monitors
I would recommend this to a friendNot good for larger monitors
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good enough for smaller monitors, but 32" monitors are just far to big for this to handle. There are better options. But it's simple enough to setup and use.
No, I would not recommend this to a friendMaybe stick towards the smaller, lighter monitors
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My monitors are within the weight limits for these arms, and yet still, the base gave out and started tilting, moving, and wearing out. I would not recommend unless each monitor is small and the two monitors together weigh half as much as the maximum weight recommendation of these arms.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If using the C-clamp mount, verify that it is tightly fastened and that your desk surface is thick and sturdy enough to support the mount.
If using the grommet mount, make sure the hole is the right size and that the bolt is properly tightened.
The gas spring arms require adjustment to match the weight of your monitors. If they aren’t holding properly, use the included hex key to increase the tension if the arms are sagging.
Check all connection points, including the base, and tighten any that are loose.
If you require further assistance; please contact the j5create Technical Support team. Their information can be found on j5create website under the Support tab. Thank you.
Garbage, stated weight limit is a lie.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I initially put the monitor stand together, I thought it was a quality product that may have been a little overpriced, but worth the money in terms of buying in store, instead of spending hours researching which mount to buy online. However, once I finally mounted my 28” Samsung monitor (which is ONLY 11.2 POUNDS), I quickly found that the aluminum frame around the gas piston twists unbelievably when the top hinge is not straight on. It’s impossible to adjust my monitors because I have to tighten all of the adjustment points as much as possible to prevent my monitors from drooping. If I hadn’t tossed the box before noticing this, I would have 100% returned this garbage.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The issues you’ve described—such as the twisting frame and challenges with maintaining adjustments—are certainly not the intended experience with this mount. It’s designed to handle monitors up to 17.6 pounds with smooth adjustments, so a 28” monitor weighing 11.2 pounds should work without these difficulties.
- Double-check that your monitor's VESA mounting pattern aligns correctly with the mount. An uneven or loose VESA mount can also contribute to stability issues.
- Ensure the mount and all fasteners are securely and correctly assembled according to the manual.
- Use the included Allen wrench to adjust the gas spring tension. This step can help balance the weight of your monitor and improve stability.
- While it’s important to secure the joints, over-tightening adjustment points can limit smooth movement and create excessive strain on the frame. Adjust until the monitor holds position firmly but can still be repositioned when needed.
- Cons mentioned:Weight capacity
Does not hold larger monitors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving this a 1 star due to the description saying it can hold up to 32” and also 17 pounds. My monitor is 32” and 14 pounds but it was unable to hold it steady without it consistently coming down. I have tried to tighten the screw as far as it can go and same result.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Double-check that all screws are tightened securely. Check if the monitor's tilt and swivel adjustments are properly configured. Improper adjustment may affect the stability of the monitor on the mount.
Best Buy total tech member
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In one of the branches the screws are causing problems means little quality
No, I would not recommend this to a friend- Cons mentioned:Weight capacity
Does not support 2 32" monitors dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 32" monitors that weigh about 16 lbs each. The product clearly states 17.6 lb capacity for each monitor arm. Not true, my main monitor tilts down as it clearly does not support the weight of the screen.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your Ergonomic Dual Monitor Desk Mount. The issue may be that the monitor arm was not assembled correctly. Our customer support team can assist you with setting up the monitor arm. To contact our customer support team please visit the j5reate website then click on on the "SUPPORT" tab at the top right of the webpage. Thank you.
Would not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to set up and doesn’t move the way you’d expect for it to.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you.
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are meant to clamp onto a surface, so if your desk edge isn’t the right configuration it won’t work. My desk has a frame so this didn’t fit. Your work surface will need the clearance for the clamp to fit.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your Ergonomic Dual Monitor Desk Mount. Our customer support team can assist you with with answering questions about the clearance needed to attach the mount. To reach out to our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Manufacturer is garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just want to save people time don’t even bother trying to reach out to the manufacturer. If there’s an issue I’ve sent four emails no one ever replies ended up having to do a charge back.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your Ergonomic Dual Monitor Desk Mount for Most 17” -32” Monitors. We have a phone support number that you can reach as well. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Terrible product.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weaksauce. This would not hold my dual 32-inch Dell gaming monitors.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Designed to fit 17" to 32" monitor weighing up to 8kg/17.6 lbs. monitor per arm.
Not aligning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not get to use, it’s defective because the plate where it mounts on tv is off and will not align correctly!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your Ergonomic Dual Monitor Desk Mount for Most 17” -32” Monitors. The product is designed to work with monitors as described in the product name. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
- Pros mentioned:Adjustability, Ease of use
Dual arm monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was helpful with my couple monitor for me to work project . Easy to adjust to view level also it can twist from horizontal to vertical which is great.
I would recommend this to a friend Monitor arm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for the price assembly was easy very sturdy
I would recommend this to a friend